Customer Service Representative
2 days ago
We are a family-owned and operated residential electrical service company, committed to providing exceptional service to homeowners and small-business owners. Our team is dedicated to delivering top-notch electrical solutions with a personal touch.
Job Summary:We are seeking a highly skilled and customer-focused Part Time Service Titan Specialist to join our team. As a key member of our service team, you will be responsible for providing excellent customer service, scheduling electrical service requests, and ensuring full client satisfaction.
Key Responsibilities:- Provide exceptional customer service in a friendly and professional manner.
- Schedule electrical service requests, installations, or warranty inquiries.
- Ensure full client satisfaction during interactions, actively listening to their needs and wants.
- Escalate calls to supervisor when needed.
- Be the liaison between our technicians and clients when necessary.
- Answer incoming phone calls by the second ring.
- Respond to emails and chats in a timely manner.
- Keep accurate records of client interactions and input them in ServiceTitan.
- Represent the company in a professional manner with good customer service in verbal or written communication.
- High School diploma or equivalent.
- Must be at least 18 years old.
- Ability to pass a drug test and comprehensive background check.
- Prefer at least 2 years of CSR experience, residential experience preferred but not required.
- Experience with ServiceTitan or a similar field service program.
- Excellent phone and typing skills, and ability to use online programs and phone applications.
- Ability to speak, listen, read, write, and communicate clearly via phone, text, or email.
- Ability to work independently.
$18.00 per hour
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