Customer Service Representative

2 days ago


Carrollton, Texas, United States Blue Collar Full time
Job Title: Part Time Service Titan Specialist

We are a family-owned and operated residential electrical service company, committed to providing exceptional service to homeowners and small-business owners. Our team is dedicated to delivering top-notch electrical solutions with a personal touch.

Job Summary:

We are seeking a highly skilled and customer-focused Part Time Service Titan Specialist to join our team. As a key member of our service team, you will be responsible for providing excellent customer service, scheduling electrical service requests, and ensuring full client satisfaction.

Key Responsibilities:
  • Provide exceptional customer service in a friendly and professional manner.
  • Schedule electrical service requests, installations, or warranty inquiries.
  • Ensure full client satisfaction during interactions, actively listening to their needs and wants.
  • Escalate calls to supervisor when needed.
  • Be the liaison between our technicians and clients when necessary.
  • Answer incoming phone calls by the second ring.
  • Respond to emails and chats in a timely manner.
  • Keep accurate records of client interactions and input them in ServiceTitan.
  • Represent the company in a professional manner with good customer service in verbal or written communication.
Requirements:
  • High School diploma or equivalent.
  • Must be at least 18 years old.
  • Ability to pass a drug test and comprehensive background check.
  • Prefer at least 2 years of CSR experience, residential experience preferred but not required.
  • Experience with ServiceTitan or a similar field service program.
  • Excellent phone and typing skills, and ability to use online programs and phone applications.
  • Ability to speak, listen, read, write, and communicate clearly via phone, text, or email.
  • Ability to work independently.
Compensation:

$18.00 per hour



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