Merchandising Operations Analyst

1 month ago

Stamford, Connecticut, United States Chewy Full time

Our Opportunity:

Chewy is seeking a Merchandising Operations Analyst on the Catalog team in Plantation, FL. Catalog sits within the larger Retail Operations team, which is responsible for creating and maintaining item-level master data and associated processes across Chewy businesses. The team's mission is to be the backbone for Chewy's Business/Category teams, helping win long-term customer trust, business growth, and profitability. Retail Operations owns the Pricing, Catalog/Content, and Vendor Systems & Services that have automation, product, program, and operational components.

The ideal candidate will provide a strong mix of information systems and merchandising business process knowledge including data analysis, functional knowledge of catalog and/or ERP systems, and technical knowledge of underlying system data structures and processes. The ideal candidate is innovative, detail-oriented, driven and demonstrates a high degree of ownership in all they do. This skill set will be applied to item-level data across the Chewy catalog, ensuring accuracy and completeness, ultimately influencing the customer experience.

What You'll Do:

  • Serve as a subject matter expert independently overseeing a specific body of work/process in 1-2 high-visibility, high-complexity areas. Execute work in this area, identify and eliminate risks, issues or potential defects, innovate and implement process improvements by building scale and automation, develop standard operating procedures, educate and partner with cross-functional stakeholders, provide frequent data analysis insights, etc.
  • Collaborates with technical teams to drive systems improvements and elegant analytical tools with a high degree of autonomy.
  • Communicate effectively metrics, data, and business impact to leaders that can be used to inform business decisions.
  • Synthesize large quantities of complex data into usable/actionable information.
  • Support ad hoc projects and initiatives involving Catalog systems and processes.

What You'll Need:

  • BA in Economics/Finance or Master's degree (preferably in General Management/Finance/Computer Science/Tech Management/Engineering); Computer Science or other engineering fields
  • 1-3 years of experience in a business systems or merchandising analytics capacity as a subject-matter expert
  • Background in creating, managing to and improving metrics (KPI) using quantitative analysis
  • Advanced experience with Microsoft suite of office products
  • Experience using SQL
  • Demonstrated ability to work in a team environment
  • Ability to think and react in a high-energy, fast-paced environment
  • Strong communication (verbal/written) and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams
  • An entrepreneurial mindset and a driving passion to change, challenge, and improve current processes
  • Position may require occasional travel

Bonus:

  • Relevant work experience using Python or R for data analytics; and Data visualization skills using Tableau or equivalent data visualization tool
  • Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
  • Prior experience with ERP systems
  • E-commerce background is a plus

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact

If you have a question regarding your application, please contact

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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