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Operations Analyst

2 months ago

Stamford, Connecticut, United States Insight Global Full time

Position Overview:

This role involves a blend of onsite and remote work, focusing on enhancing business processes within a leading telecommunications firm.

Essential Qualifications:

  • Minimum of 3 years of experience as a Business Analyst
  • Proficient in Business Process Management Notation (BPMN) for documenting workflows
  • Extensive experience with MS Visio and Jira
  • Bachelor's Degree in a relevant field

Preferred Qualifications:

  • Experience in the telecommunications sector
  • Familiarity with MicroStrategy for data reporting
  • Lean Six Sigma Certification is a plus

Daily Responsibilities:

As a Business Process Analyst, you will be an integral part of the Customer Operations team, specifically within the Business Integration unit. This team is dedicated to supporting the strategic initiatives of the organization, particularly in mobile and cable services. Your role will involve mapping out business processes and ensuring that documentation and solutions are in alignment with team objectives.

On a typical day, you will collaborate with fellow analysts to develop new project roadmaps, analyze metrics, and ensure the accuracy of reporting through MicroStrategy. Additionally, you will monitor post-launch processes to confirm that strategies and solutions meet the established goals of the team.