Guest Services Manager

2 months ago

Myrtle Beach, South Carolina, United States Vacation Myrtle Beach Full time

At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an industry-leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Ocean Creek Resort, 10600 N. Kings Hwy, Myrtle Beach, SC 29572

How Will You Shine?

As a valued and successful Guest Services Manager, you will be required to:

Assure property operation meets internal audit standards
Coordinate guest and group transportation needs
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Monitor payroll hours and reports
Promote employee empowerment
Report all unsafe conditions immediately
Select, train, supervise, schedule, develop, discipline, and counsel employees according to VMB policies and procedures
Complete other duties as assigned by supervisor including cross training
Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
Coordinate all VIP transportation to and from the resort
Coordinate delivery of amenities
Coordinate the arrival and departure of all tours and organized groups.
Conduct performance appraisals
Deliver the best service, quality, and value to every customer, every time.
Maintaining customer satisfaction is the driving philosophy of the resort
Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs
Commit to satisfying every guest. Ensure Front Office staff, including all new hires, is trained to meet the standards of each component
Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance
Meet or exceed the budgeted profit and margin of the department
Prepare an annual departmental budget that accurately reflects the resort's operations plan
Ensure department staff are trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level
Maintain physical product standards by routinely inspecting departments to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control

How Will You Be Rewarded?

Base pay
Paid Time Off
Work today, get paid today available
Floating Holiday Pay
Medical, Dental, and Vision Insurance within 60 days
Discounted hotel & resort Stays
401K Retirement Savings with company match up to 6%
Monthly, quarterly, and yearly recognition programs
Career advancement opportunities
Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We "WOW" by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you'll find a family that's comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Job Types: Full-time, Part-time, Seasonal

Pay: Depends on Experience

Supplemental pay types:

Various Incentives

Ability to commute/relocate:

Myrtle Beach, SC 29572: Reliably commute or planning to relocate before starting work (Required)

Source: Hospitality Online

  • Guest Services Manager

    2 months ago

    Myrtle Beach, South Carolina, United States The Caravelle Resort Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an...

  • Guest Services Coordinator

    5 days ago

    Myrtle Beach, South Carolina, United States Westgate Resorts Full time

    Guest Services CoordinatorCompany OverviewWestgate Resorts is a premier oceanfront destination, providing guests with an exceptional experience amidst stunning coastal views and a variety of onsite amenities. Our resort is dedicated to ensuring that every visitor enjoys their stay, offering spacious accommodations and a welcoming atmosphere.Position...

  • Guest Services Representative

    6 days ago

    Myrtle Beach, South Carolina, United States Westgate Resorts Full time

    Guest Services RepresentativeCompany OverviewWestgate Resorts is a premier hospitality provider known for its exceptional oceanfront accommodations and a variety of amenities designed to enhance the guest experience. Our commitment to customer satisfaction allows us to create memorable vacations for visitors from around the globe.Position OverviewThe Guest...

  • Guest Services Representative

    11 hours ago

    Myrtle Beach, South Carolina, United States Westgate Resorts Full time

    Guest Services RepresentativeCompany OverviewWestgate Resorts is a premier hospitality provider, offering a unique experience to guests seeking relaxation and enjoyment. Our oceanfront properties are designed to provide an unforgettable stay, complete with stunning views and a variety of amenities.Position OverviewThe Guest Services Representative plays a...

  • Guest Services Coordinator

    5 days ago

    Myrtle Beach, South Carolina, United States Westgate Resorts Full time

    Guest Services CoordinatorCompany OverviewWestgate Resorts is a premier oceanfront destination that offers guests a unique experience filled with sunshine, refreshing breezes, and breathtaking views. Our resort is dedicated to providing exceptional service to visitors from around the globe, ensuring they enjoy our spacious accommodations and extensive...

  • Guest Services Coordinator

    10 hours ago

    Myrtle Beach, South Carolina, United States Sea Mist Resorts Full time

    Job Overview As a Guest Services Coordinator, you will play a pivotal role in ensuring our guests receive exceptional service throughout their stay. Key Responsibilities: Deliver outstanding customer service in line with the resort's standards, addressing guest inquiries and concerns to guarantee satisfaction.Support the delivery of guest services, including...

  • Guest Services Coordinator

    1 day ago

    Myrtle Beach, South Carolina, United States Holiday Inn Club Vacations Full time

    Position OverviewThe Guest Services Coordinator plays a crucial role in managing the check-in and check-out procedures for our esteemed sales and marketing division. This position is essential in ensuring a seamless experience for our guests.Key ResponsibilitiesCheck-In and Departure Management: Oversee all aspects of the guest arrival and departure process,...

  • Guest Services Coordinator

    16 hours ago

    Myrtle Beach, South Carolina, United States Jonathan Harbour Resort Full time

    Hospitality Front Desk AssociateThe International Management Team is looking for a committed Hospitality Front Desk Associate to enhance guest experiences at Jonathan Harbour Resort. This role is essential in ensuring the efficient operation of our front desk and delivering outstanding service to our guests.Key Responsibilities:Greet and assist guests during...

  • Guest Services Coordinator

    13 hours ago

    Myrtle Beach, South Carolina, United States Jonathan Harbour Resort Full time

    Hospitality Reception SpecialistThe International Management Team is in search of a committed Hospitality Reception Specialist to enhance our guest services at Jonathan Harbour Resort. This position is vital in ensuring a seamless experience for our guests while overseeing the front desk operations.Key Responsibilities:Greet and assist guests during check-in...

  • Guest Services Coordinator

    13 hours ago

    Myrtle Beach, South Carolina, United States Holiday Inn Club Vacations Full time

    Position OverviewThe Guest Services Coordinator plays a crucial role in managing the check-in and check-out procedures for our esteemed guests. This position is integral to the Sales and Marketing department, ensuring a seamless experience for all visitors.Key ResponsibilitiesCheck-In and Departure Management: Oversee all aspects of the guest arrival and...

  • Guest Services Representative

    5 days ago

    Myrtle Beach, South Carolina, United States Westgate Resorts Full time

    Guest Services RepresentativeCompany OverviewWestgate Resorts is a premier hospitality organization offering exceptional vacation experiences. Our stunning oceanfront properties provide guests with unparalleled access to beautiful views and a variety of amenities designed for relaxation and enjoyment.Position OverviewThe Guest Services Representative plays a...

  • Guest Services Representative

    11 hours ago

    Myrtle Beach, South Carolina, United States Westgate Resorts Full time

    Guest Services RepresentativeCompany OverviewWestgate Resorts is a premier hospitality organization that offers an exceptional experience for guests seeking relaxation and enjoyment. Our beautiful oceanfront properties provide a unique opportunity to connect with visitors from around the globe, ensuring they have a memorable stay with us.Position OverviewThe...

  • Guest Services Coordinator

    5 days ago

    Myrtle Beach, South Carolina, United States Sea Mist Resorts Full time

    Job Overview As a key member of our hospitality team, the Front Desk Agent plays a vital role in ensuring an exceptional experience for our guests. Key Responsibilities: Deliver outstanding customer service in alignment with the resort's standards, addressing guest inquiries and concerns to guarantee satisfaction.Facilitate the delivery of guest services,...

  • Guest Services Representative

    11 hours ago

    Myrtle Beach, South Carolina, United States Sea Mist Resorts Full time

    Job Overview As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. Key Responsibilities: Deliver outstanding customer service in line with the resort's standards, addressing guest inquiries and concerns to guarantee satisfaction.Facilitate the delivery of guest services,...

  • Guest Services Coordinator

    5 days ago

    Myrtle Beach, South Carolina, United States Holiday Inn Club Vacations Full time

    Position OverviewBenefits After 90 Days:401k Retirement PlanComprehensive InsurancePaid Time OffTuition Assistance ProgramsClubGo Membership (Complimentary Vacations)Room Discounts Globally & MoreAt Holiday Inn Club Vacations, we are dedicated to enhancing family experiences. We seek individuals who embody courage, compassion, and creativity to help us...

  • Guest Services Supervisor

    13 hours ago

    Myrtle Beach, South Carolina, United States Holiday Inn Club Vacations Full time

    Job OverviewAt Holiday Inn Club Vacations, we are dedicated to enhancing family experiences. We seek individuals who embody courage, compassion, and creativity to help us become the most cherished brand in family travel. Our commitment lies in nurturing our team, memberships, resorts, and guest satisfaction. If you inspire confidence, trust, and respect in...

  • Guest Services Coordinator

    11 hours ago

    Myrtle Beach, South Carolina, United States Holiday Inn Club Vacations Full time

    Position OverviewBenefits After 90 Days:401k Retirement PlanComprehensive InsurancePaid Time OffTuition Assistance ProgramClubGo Membership (Complimentary Vacations)Room Discounts Globally & MoreAt Holiday Inn Club Vacations, we are dedicated to enhancing family experiences. We seek individuals who demonstrate courage, compassion, and creativity to help us...

  • Guest Services Coordinator

    14 hours ago

    Myrtle Beach, South Carolina, United States Holiday Inn Club Vacations Full time

    Position OverviewBenefits After 90 Days:401k Retirement PlanComprehensive Insurance CoveragePaid Time OffTuition Assistance ProgramsClubGo Membership for Complimentary VacationsRoom Discounts Globally & MoreAt Holiday Inn Club Vacations, we are dedicated to enhancing family experiences. We seek individuals who demonstrate courage, compassion, and creativity...

  • Guest Services Coordinator

    15 hours ago

    Myrtle Beach, South Carolina, United States Jonathan Harbour Resort Full time

    Resort Front Desk ReceptionistThe International Management Team is looking for a committed Resort Front Desk Receptionist to enhance our operations at Jonathan Harbour Resort. In this pivotal role, you will be instrumental in delivering outstanding guest experiences while ensuring the efficient functioning of our front desk.Key Responsibilities:Greet and...

  • Guest Services Coordinator

    6 days ago

    Myrtle Beach, South Carolina, United States Holiday Inn Club Vacations Full time

    Job Title: Guest Services CoordinatorCompany: Holiday Inn Club VacationsBenefits:Weekly Compensation401K Matching ProgramOpportunities for Growth & DevelopmentComprehensive Medical, Dental & Vision CoverageEmployee Support ProgramPaid LeaveTravel Perks: Discounts on Vacations and Complimentary Club Go Points for TravelTuition Assistance & Continuing...