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Guest Services Coordinator
2 months ago
Benefits After 90 Days:
- 401k Retirement Plan
- Comprehensive Insurance
- Paid Time Off
- Tuition Assistance Program
- ClubGo Membership (Complimentary Vacations)
- Room Discounts Globally & More
At Holiday Inn Club Vacations, we are dedicated to enhancing family experiences. We seek individuals who demonstrate courage, compassion, and creativity to help us become the most cherished brand in family travel. Our commitment lies in developing our team, memberships, resorts, and guest satisfaction. We are looking for passionate individuals who bring these qualities to their work every day.
This role is essential in serving as the primary point of contact for guests, ensuring an outstanding experience from check-in to check-out. The individual will manage all guest transactions and assist with any inquiries or concerns. Additionally, the Specialist will generate and review reports to fulfill daily responsibilities. The Front Desk Specialist will collaborate with the Marketing Face to Face team during the check-in process, providing extra attention to owners or guests needing further information or assistance with room assignments. This position requires expertise in business center operations and resort Wi-Fi access to create positive first and last impressions.
Key Responsibilities:
- Facilitates the overall guest experience from check-in to check-out; manages complex tasks such as room changes and folio adjustments; issues keys while ensuring the safety and security of all guests.
- Ensures every interaction surpasses the expectations of our guests. Addresses all inquiries and, if necessary, directs them to the appropriate resort personnel. Recognizes and addresses guest concerns promptly and effectively.
- Maintains a cash bank, performs end-of-day reporting, and processes guest checks; calculates visit costs and verifies payment methods.
- Communicates with housekeeping to expedite unit cleaning; supports the department as a PBX Operator by assisting with guest service inquiries.
- Performs additional duties as assigned.
Qualifications:
- Minimum of one year of customer service experience, preferably in a resort or hotel front office setting.
- Commitment to delivering exceptional customer service.
- Proficient in Microsoft Office Suite.
- Able to understand timeshare software applications.
- Basic knowledge of office equipment necessary for the role.
- Ability to build and maintain effective working relationships with colleagues and supervisors.
- Strong problem-solving capabilities.
- Ability to complete tasks efficiently.
- Excellent organizational skills.
- Outstanding verbal and written communication skills.
- Fluency in English is required.
- Must have flexible availability, including weekends and holidays.
- Shifts may include hours from 11 AM to 7:30 PM, 1 PM to 9:30 PM, and 2:45 PM to 11:15 PM.
Education and Experience:
- High School Diploma or GED.
- Minimum of one year of customer service experience, preferably in a resort or hotel environment.
- Bilingual skills are a plus.
