Guest Services Coordinator

2 weeks ago


Myrtle Beach, South Carolina, United States Sea Mist Resorts Full time
Job Overview

As a key member of our hospitality team, the Front Desk Agent plays a vital role in ensuring an exceptional experience for our guests.

Key Responsibilities:
  • Deliver outstanding customer service in alignment with the resort's standards, addressing guest inquiries and concerns to guarantee satisfaction.
  • Facilitate the delivery of guest services, including welcome amenities and personalized guest communications.
  • Maintain accurate billing for guests, ensuring all charges are processed correctly upon departure.
  • Serve as a communication bridge between the Engineering and Housekeeping departments to ensure seamless operations.
  • Support the management of Front Office functions, including payroll processing and staff scheduling.
  • Ensure compliance with company policies and procedures within the department.
  • Provide ongoing training and development opportunities for team members.
  • Implement hotel emergency protocols as outlined in established plans.
  • Prepare necessary reports and manage special projects as assigned.
Qualifications:
  • The ideal candidate should possess strong customer service skills, effective communication abilities, and the capacity to manage multiple tasks in a dynamic resort environment.
  • A minimum of 6 months of experience in a front desk role is preferred.
  • Ability to communicate effectively with guests, team members, and department supervisors.
  • Demonstrated customer service expertise.
  • Excellent organizational and communication skills are essential.
  • Experience in interpreting various reports and documents is advantageous.
  • Problem-solving skills and adaptability to diverse situations are required.
  • Flexibility to work various shifts, including weekends and holidays, is necessary.
Physical Requirements:
Must be capable of standing or walking for extended periods, as well as performing tasks that involve sitting, stooping, kneeling, crouching, and crawling. The role may require lifting and moving items weighing up to 25 pounds regularly, and occasionally up to 50 pounds.

Compensation and Benefits:
  • Competitive hourly wage.
  • Medical, dental, and vision insurance options.
  • Opportunities for professional growth and development.
Sea Mist Oceanfront Resort is an equal opportunity employer, welcoming applicants from diverse backgrounds.
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