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Account Manager, Sales

3 months ago

Remote, Oregon, United States Dotdash Meredith Full time

I. Job Summary | Major goals and objectives.

As an Account Manager - Sales, you will be responsible for supporting Account Executives on current and prospective business/accounts. Ultimately, the Account Manager will be responsible for assisting specified account executives to exceed YOY revenue and revenue goals. The Account Manager will act as a liaison, both internally and externally, to help manage workflow and the execution of media campaigns post sale, developing/maintaining living documents that track action items, outstanding media elements, task owners, and etc. They will be responsible for helping to keep campaigns pre/post- launch organized.

II. Essential Job Functions

Weight %

Accountabilities, Actions and Expected Measurable Results

50%

Develop/execute living documents that track pre/post campaign implementation, outstanding tagging and account management items

  • Create pre-post launch timeline for campaign execution ensuring that all Account Executives and clients understand the Media Now Interactive (MNI) digital operations process.
  • Assign responsibility (client, ADM's, digital operations Team)
  • Keep track of outstanding deliverables
    • Ensure that all ad ops elements have been set up and are working properly
    • Making sure all campaign set up forms have been completed
    • Reporting schedules have been aligned with clients
    • All assets/URLs have been communicated with the team and are good for campaign launch
  • Provide updates and communicate with clients and internal team
  • For Magazine programs, ensure all paperwork has been sent/received back completed. Keep timetable and remind clients of ad close schedules, lists submission (if application), and ensuring that all ad materials are received by ad close schedule.
  • Work closely with AE and SDA/Marketing to ensure all necessary materials are in place for RFPs, Custom Presentations, MRFs and etc.
  • Reviewing digital reports and communication (as needed)

15%

Pre/Post Contract Internal Process

  • Submit RFP's in Salesforce (when needed) in collaboration with the AE.
  • Submit Marketing Request Forms (MRFs) (when needed) in collaboration with the AE.
  • Submit paperwork to business office, and work to create the project management documents to be communication with team/clients.
  • Close/Won opportunities in Salesforce, ensuring opportunity amount matches sold contract.
  • Submit campaign set up Form in DMM.

15%

Meetings- Internal/External

  • Responsible for coordinating schedules for meetings based on internal/external participant availability, as well as note taking/meeting follow-ups when applicable.
  • Join key client meetings to align on project management and communicate next steps.
  • Join weekly touch base calls, leveraging DMM, with DAM's, Ad Ops Coordinators, etc.
  • Lead project management calls when needed with clients/internal team.

10%

QA

  • Check QA for accuracy, and send QA (includes placement summary, screenshots, and summary of pixel placement) to clients within 48 hours of campaign launch.
  • Double check for pixels firing throughout the campaign.
  • Follow-up with internal team on items that may be incorrect relating to QA or QA delivery.
  • Follow up on outstanding items

5%

Main liaison with AE/Clients/Business Office for questions on billing/billing discrepancies

  • Work with business office on billing questions

5%

Scheduling Calls

  • Kick off calls with internal/external clients.
  • Scheduling for meetings where multiple parties may be needed (leveraging tools like Outlook Scheduler/Doodle to organize schedules and send calendar invite with WebEx details).

III. Minimum Qualifications and Job Requirements | All must be met to be considered.

Education:

Bachelor's Degree in business, Communications, Marketing or related field (and/or equivalent, relevant work experience).

Experience:

3 year minimum of Project Management/Account Management experience for a digital team.

Specific Knowledge, Skills and Abilities:

  • The ideal candidate is self-starter with a high level of initiative, organizational skills, and outstanding verbal and written communication.
  • Must be able to prioritize and work effectively and efficiently under multiple and often conflicting deadlines.
  • The position requires someone who is proactive and able to anticipate required action, when needed, for successful resolution/result.
  • Experience in digital advertising operations and campaign management.
  • Sound strategic thinker with strong creative problem-solving abilities and analytical skills.
  • Aptitude and dedication to thrive in a dynamic and deadline-oriented environment.
  • Demonstrated ability to be highly organized, have a strong attention to detail and the ability to work independently.
  • Strong written skills.
  • Exceptional presentation and communication skills.
  • Time management, business acumen and a strong work ethic are a must.
  • Solid computer skills using Outlook, Excel, Word, PowerPoint, Salesforce; knowledge of Nielsen, ComScore and Scarborough a plus.
  • Experience with Google Analytics, Ad Servers
  • Creative, compelling and persuasive communication style
  • Proven track record of learning new skills & products as well as thriving in a fast-paced, team-oriented environment.
  • Excellent organizational, multi-tasking and problem-solving skills.
  • Good customer service skills and professional demeanor.
  • Self-starter who can work independently and adapt quickly to different situations.

% Travel Required (Approximate):10%