Digital Account Manager
4 days ago
The Digital Account Manager is responsible for driving sales growth within a high number of low-revenue customers in France.
Key Objectives- Develop and implement a strategy to grow sales within the territory while encouraging customers to self-serve on our website.
- Contact high-potential customers through phone, video call, and social media channels to drive revenue growth.
- Understand customer needs, assess potential sales growth, and identify the level of account manager support required.
- Demonstrate how to use our website to find answers and place orders.
- Build up a network of customer contacts for further marketing.
Collaborate with the Digital Marketing team to prioritize which customers to contact based on their potential for growth or their cost to serve.
Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams.
Welcome and profile new customers to the business and support their eCommerce experience right from the start.
Requirements- Bachelor's degree, Science or Business focus preferred.
- Prior experience in Sales/Customer Service beneficial.
- Digital approach – able to use technology to maximize impact.
- Proficient in English and fluent in French.
- Knowledge of Word, Excel, and PowerPoint a must, SFDC preferred.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
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