Digital Account Manager
4 weeks ago
About the Role
We are seeking a highly motivated Digital Account Manager to join our Sales & Marketing team at Thermo Fisher Scientific. As a key member of our team, you will be responsible for driving sales growth within the DACH region (Germany, Austria & Switzerland) by developing and implementing a strategy to grow sales within territory while encouraging customers to self-serve on our website.
Key Responsibilities
- Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
- Contact high-potential customers through phone, video call and social media channels to drive revenue growth.
- Understand customer needs, assess potential sales growth and identify the level of account manager support required.
- Tailor messaging based on industry-specific challenges, business objectives or initiatives.
- Demonstrate how to use our website to find answers and place orders.
- Build up a network of customer contacts for further marketing.
- Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
- Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams.
- Welcome & profile new customers to the business and support their eCommerce experience right from the start.
- Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
- Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
- Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimise profitability.
Requirements
- Bachelor's degree, Science or Business focus preferred.
- Interacting with internal or external customers to understand and solve their problems.
- Building and maintaining relationships with key collaborators.
- Able to demonstrate persistence and overcoming barriers to find success.
- Prior experience in Sales/Customer Service beneficial.
What We Offer
- Fluency in German and proficient in English.
- Knowledge of Word, Excel and PowerPoint a must, SFDC preferred.
- Travel across Europe (10%), attend regional, national or international meetings.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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