Senior Computer Operations Specialist

Job Posting Title:

Senior Computer Operations Specialist

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Hiring Department:

CIO/ITS COO Office

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

This role provides an entry-level opportunity into our ITS organization at the University. If you're looking to step into the University and begin a growing IT career, this is a great starting point.

This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).

Information Technology Services is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference

You'll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you're the type of person that wants to know your work has meaning and impact, you'll like working for our campus.

The University of Texas at Austin and Information Technology Services provide an outstanding benefits package to our staff. Those benefits include:

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
• Vision, Dental, Life, and Disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Training and conference opportunities
• Tuition assistance
• Athletic ticket discounts
• Access to UT Austin's libraries and museums
• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see: and

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

This position is responsible for operating and monitoring computer systems and peripheral equipment within a data center environment. The position helps ensure overall availability and reliability to meet or exceed defined service levels of the data center.

Responsibilities

• Monitor and control the operation of computer system consoles
• Analyze and escalate reported issues coordinating resolution
• Perform data halls tasks, upon request
  • Data Center site checks
  • Power cycle systems
  • Escort UT personnel and vendors in data halls
  • Tier 1 technical assistance for customers (hard drive swaps, crash cart connections)
  • Securing access to the UDC Austin data centers
• Receive and ship parts and equipment and provide media destruction services for UDC customers
• Administrative tasks and adherence
  • Respond to and fulfill job tasks within established Service Level Agreements
  • Maintain acceptable driver rating as established in Policy UTS157 in order to drive on- and off-campus utilizing University-owned vehicles.
  • Email, project work, meetings and training
  • Strict adherence to attendance and punctuality for assigned shift
  • Power cycle systems
  • Escort UT personnel and vendors in data halls
  • Tier 1 technical assistance for customers (hard drive swaps, crash cart connections)
  • Securing access to the UDC Austin data centers
• Other related functions as assigned.

Required Qualifications

• High school graduation or GED.
• Three years of experience in the operation of computers and auxiliary equipment.
• Superior customer service skills.
• Ability to prioritize tasks effectively.
• Work seamlessly across organizational boundaries.
• Ability to communicate intelligently and effectively with personnel that perform maintenance or upgrade work on computer/facility systems (verbal and written).
• Knowledge of electronic computer operations, peripheral equipment and basic computer concepts.
• Working knowledge of at least one operating platform: Windows, Unix or Mainframe.
• Working knowledge of Microsoft Office Suite, Windows 10 or later, including Outlook, Word, Excel, Access, PowerPoint and Project. Visio is a plus.
• Ability to adhere to a work schedule with strict punctuality. Flexibility in supporting a 24×7 environment.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree in a related field.
• Five or more years of work experience and/or training supporting the operation of computers and auxiliary equipment.
• Experience providing support to mission critical data center operations.
• Understanding of the electrical and mechanical systems involved in critical data center operations including systems such as HVAC, Electrical and UPS Systems.
• Working knowledge of Networking: concepts, protocols and cabling.
• System administration of Windows, Unix and/or Mainframe platforms.
• Ability and willingness to find creative and innovative solutions to reduce costs with minimal impact on reliability.
• Technical certifications such as ITIL, A+ or Data Center.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. The driving record will be evaluated to determine eligibility to drive a university owned vehicle.

Salary Range

$44,000 + depending on qualifications

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• May work around electrical and mechanical hazards
• Lifting and moving (up to 30 lbs.)
• May perform duties in non-office settings including walking, bending, climbing stairs and ladders

Work Shift

• Monday – Friday, 8:00am-5:00pm onsite. Some weekends or holidays as the business needs.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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