Security Operations Specialist

2 weeks ago


Austin, Texas, United States Tiffany & Co. Full time

At Tiffany & Co., we pride ourselves on delivering an unparalleled experience to every customer. Our commitment to excellence extends to creating a workplace that values and rewards outstanding service.

As a Security Operations Specialist at Tiffany & Co., your responsibilities will include:

Security Management and Procedures:

  • Deliver exceptional security and operational support to enhance sales and customer service.
  • Collaborate with the Senior Security Officer and Management to prevent theft, report lost items, respond to emergencies, and implement Incident Management protocols.
  • Ensure compliance with security systems and procedures through regular inspections, equipment checks, alarm tests, and report submissions.
  • Perform operational tasks, including opening and closing the store, assisting with facility repairs, and liaising with the store team.
  • Oversee both security and back-of-house operations and controls.

Customer Engagement:

  • Foster a positive Tiffany experience for every client from start to finish.
  • Strengthen client relationships to encourage long-term loyalty and increased spending.
  • Act as a Tiffany ambassador, supporting store operations to consistently meet sales objectives.

Service Excellence:

  • Enhance the in-store experience by consistently delivering memorable interactions.
  • Exhibit enthusiasm as a Tiffany brand ambassador during all customer engagements, demonstrating Client Experience Behaviors outlined in our NPS program.
  • Implement standard operating procedures to optimize hospitality and store amenities, creating unique experiences based on client feedback and NPS scores.
  • Assist with operational tasks, including store opening and closing, and collaborate with the store team on facility repairs.

QUALIFICATIONS

Essential:

  • High School Diploma or equivalent.
  • Basic proficiency in computer skills.
  • Availability to work retail hours, including evenings, weekends, and holidays.
  • Authorization to work in the United States or the country where the position is located.

Preferred:

  • Experience in a retail or security setting.
  • At least one year of experience in a security-related role.

#LI-Onsite



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