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Social Media

2 months ago

Boise, Idaho, United States Teleperformance USA Full time

Category : Customer Service/Support

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs
Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

This position will be based on-site at our Boise, Idaho location.

Your Responsibilities

Payment Processing Support: Trust & Safety

Trust & Safety role in ensuring safety and security of social media and online store payment processing.

Review cases and appeals vs. policy for processingInvestigate, analyze & react to fraud potential, payment interruptions and disputesDocument findings and actions with organization and clarityApply training and SOP's in decision-makingWork with various departments to resolve escalationsIdentify and resolve gaps in transaction processingComplete cases within expectations for time and accuracyContinuously seek to improve systems and performance
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Knowledge of payment systems and associated risksAbility to work under pressure and make decisions swiftlyStrong spelling, grammar, and reading skillsStrong emotional intelligence and resilienceComfortability reviewing internet content that may be deemed inappropriate and/or contain explicit materialAttention to detailAbility to be flexible in order to meet changing business needs (days off/hours)Logical problem-solving skillsAvailability to work various shiftsExperienced with Windows operating systemsStrong computer skills with ability to use multiple windows and/or programs at the same timeAbility to type 25 wpmOver 18 years of ageHigh School Graduate or GED or higher (proof required to be provided)Predictable and reliable attendanceOnsite Position
Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer