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Commercial Lines Underwriting Manager

2 months ago


Boise, Idaho, United States EMC Insurance Companies Full time

At EMC Insurance Companies, you'll have the opportunity to leverage your skills as a key member of our team. You can expect to gain valuable experience while contributing to the company's success. We strive to attract and retain top talent by engaging, developing, and rewarding employees.

**This position can be performed remotely for candidates who reside in the designated states.**

As a Branch Underwriting Director, you will be responsible for leading the underwriting team, focusing on profitability and growing a profitable book of business. You will answer questions, monitor business results, and make final decisions on complex accounts. You will also monitor and direct the workload and performance of the underwriting team, develop and foster agency relationships, and drive agency management and relationship building. Additionally, you will oversee the pricing of the book to match price to quality and manage the Letter of Authority process and file audits.

Key Responsibilities:

  • Lead and direct the branch underwriting process while enforcing guidelines and procedures established by Corporate Office Underwriting.
  • Develop and enforce underwriting guidelines and procedures specific to their branch territory and model smart and effective underwriting practices for individual accounts, all lines of business, and different classes.
  • Set and implement strategies to address challenges to profit and communicate strategies throughout the underwriting department.
  • Answer questions, share recommendations for complex situations, such as difficult accounts, communication strategies, or problematic agency relationships, and explain the rationale for recommendations and serve as the subject matter expert for the branch and make final decisions on complex or high-risk accounts.
  • Oversee and direct the underwriting department team, focusing on both long-term and short-term success. Collaborate with team members to establish performance goals and monitor status, conduct reviews, and provide coaching.
  • Partner closely with the Branch Human Resources Business Partner Manager to identify training needs for the department and individuals and ensure that it is delivered.
  • Partner with Underwriting Supervisors to oversee workloads and workflow processes to ensure that branch objectives can be met.
  • Direct existing and develop and foster new agency relationships to grow profitable relationships and rehabilitate unprofitable and low-growth relationships.
  • Collaborate with Branch Vice President to determine underwriting strategy and practices and establish short-term and long-term underwriting goals.

Requirements:

  • Bachelor's degree, preferably in insurance or business administration, or equivalent relevant experience.
  • Ten years of commercial lines underwriting experience.
  • Previous supervisory/leadership experience.
  • CPCU designation or other underwriting-related designation(s) preferred.

Desired Skills and Abilities:

  • Superior knowledge of underwriting and risk analysis.
  • Exceptional problem-solving skills and the ability to make sound decisions.
  • Strong computer skills, including knowledge of Microsoft Office and social media.
  • Ability to oversee multiple projects at one time and make decisions under challenging circumstances.
  • Excellent ability to translate technical ideas into more general terms for business customers.
  • Ability to explore new and different processes, services, technologies, and partnerships to enhance EMC's business.
  • Superior written and verbal communication skills.
  • Excellent leadership skills and ability to motivate team.
  • Excellent ability to effectively communicate products, procedures, business planning, and system information.
  • Exceptional customer service skills.
  • Ability to speak effectively before groups.
  • Occasional travel; a valid driver's license with an acceptable motor vehicle report per company standards will be required if driving.