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Lead Concierge Manager
1 month ago
Exciting Opportunity as Lead-Membership Concierge
Join our team and take the lead in delivering exceptional experiences for our club members and guests as the Lead-Membership Concierge. At our company, we prioritize excellence in guest buying experiences, service execution, and member retention. Leverage your skills to build strong relationships with members and guests, guiding them towards achieving their healthy lifestyle goals.
Key Responsibilities
- Expertly handle member/guest engagements and lead by example
- Hire, manage, support, and develop a team to meet performance expectations
- Achieve or exceed membership acquisition and retention goals
- Manage department expenses through effective scheduling and payroll management
- Cultivate a department culture centered around exceptional experiences
- Ensure compliance with company policies and procedures
- High School Diploma or Equivalent
- CPR/AED certification required within 30 days of hire
- 3+ years of managerial, customer service, and sales experience
- Prior experience in achieving budget goals
- Bachelors Degree in related field
- Experience in a high-energy, fast-paced environment with strong multi-tasking skills
- Excellent time management and prioritization abilities
- Adaptability to change and innovation
- Familiarity with Microsoft Dynamics CRM and Microsoft Office Suite