Front Desk Agent

2 months ago

Idaho Falls, Idaho, United States Skamania Lodge, Southwest Skamania Lodge Way, Stevenson, WA, USA Full time

Job Description:


Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.

Promote Hotel's marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.


Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Summon bell-staff assistance to escort guests to their rooms as appropriate.

Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.

Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.

Use the photocopier to make copies of items as required.

File registration cards in room number order.

Retrieve registration cards from the files for each check out.

Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

Compensation:
$17.00 hr.

Every job here has the opportunity to grow into Lead, supervisory, management, and executive-level positions. We promote from within and are also open to cross-training across a variety of departments.

Schedule:
Full-Time or Part-Time

This is a 24-7, 365 day a year business that will require some work during nights, weekends and holidays. Must have a flexible schedule that can move between shifts and days as needed.

Full Time Benefits:
Paid Time Off- up to 11 days in your first year.

Paid Sick Time

Medical, dental, and vision coverage

HSA/FSA accounts

Employer paid group life and ADD insurance

401(k) plan with company match

Pet insurance

All Employee Benefits:
A hot free meal daily

Free Golf, Mini Golf, and Disk Golf for you +1

Free access to the Fitness Center, Pool, and Hot Tubs for you +1

Discounts on Food, Retail and Spa.

Discounts on hotel rooms to affiliated properties in the Benchmark Pyramid portfolio (including Skamania Lodge).

Discounts to Concerts, Columbia Store, Amusement Parks and more

Qualifications:
High school diploma preferred.

Prior hospitality experience preferred.

Applicants with additional language skills preferred.


Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.


Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to stand and move throughout front office and continuously perform essential job functions.

Ability to read, listen and communicate effectively in English, both verbally and in writing.

Ability to access and accurately input information using a moderately complex computer system.

Hearing and visual ability to observe and detect signs of emergency situations.

Experience with Galaxy systems is a plus but not required.

LOCATION:
Stevenson, WA

22 miles from White Salmon, WA

23 miles from Hood River, OR

28 miles from Washougal, WA

30 miles from Troutdale, OR

30 miles from Camas, WA

50 minutes from Vancouver, WA

50 minutes from Portland, OR

To apply please , email us your resume, or contact our recruiter directly at (Five Zero Nine)- Four Two Seven- 2535

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