Front Desk Agent

3 weeks ago

Klamath Falls, United States Running Y Properties Full time
Job DescriptionJob Description



Front Desk Agent

General Responsibilities:

  • In a warm and inviting way, greets and directs guest at the time of check-in and throughout the guest stay.
  • Takes responsibility for special request from guest and handles in a quick, efficient and courteous manner.
  • Completes Daily Shift Checklist:
    • Reviews all departures for correct billing and reads reservation comments for any events/disturbances that may have occurred during the guest stay.
    • Resolves any outstanding issues.
    • Verifies payment method for third party reservations and takes deposits and/or completes routing.
  • Reviews arriving reservations for correct billing and the reservation comments/request ensuring items requested are delivered (e.g., mail, package coupons, special event coupons, rollaway, pet friendly room/room preference).
  • Communicate with other department personnel to complete guest request.
  • Directs incoming guest providing an overview of the property and upselling when appropriate.
  • Ensures all guest sign a guest registration card, provides a valid credit card and/or other method of payment.
  • Answers telephone calls within 3 rings with proper greeting.
    • Screens telephone calls, makes room and vacation home reservations.
    • Answers guest inquiries pertaining to resort amenities, dining, entertainment and travel directions.
    • Responds to guest comments/complaints in a timely manner and takes responsibility to resolve the guest request and/or concerns.
  • Accurately post charges to guest folios, such as for the gift shop, golf, spa or the restaurant.
  • Verify front desk banks and deposits each shift and follows all cash-handling and credit card policies.
  • Accurately record information in all of the required logs and related service systems (e.g., telephone, second effort and Service Pro).
  • Responsible for the order and cleanliness of the front desk and lobby area.
  • Reports all unsafe condition immediately.
  • Maintain a good working relationship with all departments.
  • Comply with all policies and procedures set forth by the property Employee Handbook.

Job Qualifications

  • High School Diploma or GED
  • Preferred front office experience in the hotel, leisure and/or retail sector
  • Ability to work well with others
  • A desire to deliver exceptional levels of Guest Service
  • Exhibit effective communication skills, both written and verbal
  • Basic math skills and prior cash handling experience
  • Detailed oriented and ability to multi-task and work well under pressure
  • Ability to stand during a 6 to 8 hour shift
  • To successfully fill this position, the candidate should maintain the attitude, behaviors, skills and values as described in this description.

FLSA Information

Management Activities

  • None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. A Front Desk Agent will be expected to work with guests and visitors to ensure satisfaction. A Front Desk Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

ADA Information

Physical Requirements

  • Ability to speak and hear
  • Close and distance vision
  • Frequent standing with some walking and sitting
  • Will stand for long periods of time
  • Frequently lifts/carries up to 5 lbs
  • Occasionally lifts/carries up to 25 lbs
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
  • Able to reach hands and arms in any direction and kneel and stoop repeatedly

Working Conditions

  • Generally in an indoor office setting
  • Will be using a computer frequently
  • Varying schedule to include evenings, holidays and extended hours as business dictates

  • Front Desk Agent

    3 weeks ago

    Klamath Falls, United States Running Y Properties Full time

    Front Desk Agent General Responsibilities: In a warm and inviting way, greets and directs guest at the time of check-in and throughout the guest stay. Takes responsibility for special request from guest and handles in a quick, efficient and courteous manner. Completes Daily Shift Checklist: Reviews all departures for correct billing and reads reservation...

  • Front Desk Agent

    4 days ago

    Falls Church, United States CLARION INN Full time

    We are currently looking for a Front Desk Agent to create an outstanding customer service experience for our guests. The daytime shift is 7am-3pm. We are looking for a full-time employee. Our Front Desk Agents assist guests with the check in and check out processes, make reservations, field questions/concerns, handle cash, communicate with our housekeeping...

  • Front Desk Agent

    2 weeks ago

    Glens Falls, United States The Sagamore Resort Full time

    Job Title: Front Desk Agent Summary: The Front Desk Agent is responsible for giving a warm welcoming first impression, ensuring all guest's needs are met, anticipating needs, responding to all guest requests and inquiries expediently, and ensuring a positive guest experience from beginning to end. We are looking for energetic, outgoing individuals who can...

  • Full Time Front Desk Agent

    2 months ago

    Falls Church, United States Hilton Garden Inn Falls Church, VA Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    4 weeks ago

    Niagara Falls, United States Courtyard by Marriott - Niagara Falls Full time

    Job DescriptionJob DescriptionJob Summary:The Front Desk Agent at Courtyard by Marriott - Niagara Falls will be responsible for providing exceptional customer service to all hotel guests. This individual will be the first point of contact for guests and will assist with check-in/check-out processes, answer inquiries and handle any guest concerns or requests....

  • Front Desk Agent

    3 weeks ago

    Niagara Falls, United States Courtyard by Marriott - Niagara Falls Full time

    Job DescriptionJob DescriptionJob Summary:The Front Desk Agent at Courtyard by Marriott - Niagara Falls will be responsible for providing exceptional customer service to all hotel guests. This individual will be the first point of contact for guests and will assist with check-in/check-out processes, answer inquiries and handle any guest concerns or requests....

  • Front Desk Agent

    4 weeks ago

    Sioux Falls, United States Fairfield Inn & Suites Empire Mall Full time

    Job DescriptionJob DescriptionJob Description: Front Desk AgentHourly (Non Exempt) PositionGUEST RELATIONSHIPS: Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members1. Effectively greets, responds to and resolves all guest inquiries and problems in a...

  • Front Desk Agent

    3 weeks ago

    Sioux Falls, United States Fairfield Inn & Suites Empire Mall Full time

    Job DescriptionJob DescriptionJob Description: Front Desk AgentHourly (Non Exempt) PositionGUEST RELATIONSHIPS: Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members1. Effectively greets, responds to and resolves all guest inquiries and problems in a...

  • Front Desk Agent All Shifts

    2 weeks ago

    Niagara Falls, United States Days Inn & Suites Full time

    Responsibilities Front Desk: Greeting and assisting guest Handling a variety of administrative support tasks Providing outstanding customer service Make Reservations Check-in &/or Check-out guest Breakfast Serving Keeping Lobby Clean Laundry Front desk Job Description: We are looking for a qualified receptionist to welcome and greet guest with a smile while...

  • Front Desk Agent

    3 weeks ago

    Sioux Falls, United States Comfort Inn & Suites Sanford Sports Complex Full time

    Job DescriptionJob DescriptionElevate your career in hospitality and be part of an extraordinary team at the Comfort Inn & Suites Sanford Sports Complex. We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic...

  • Overnight Front Desk Agent/Night Auditor

    1 month ago

    Columbia Falls, United States Xanterra Parks & Resorts, Inc. Full time

    Live. Work. Explore. as a part of our Front Desk team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environm Night Auditor, Front Desk, Agent, Auditor, Overnight, Night Shift, Hotel

  • Front Desk Agent

    3 weeks ago

    Boyne Falls, Michigan, United States Bluegreen Vacations Full time

    Mountain Run Resort, located in Boyne Falls, MI is seeking a Front Desk Associate. Hiring Immediately, apply today Compensation: Starting from $16.00/hr , Bi Weekly PaySchedule: Full-Time, varying shifts (am, mid, pm), includes a weekend shiftLocation: 3230 Mountain Edge Road Boyne Falls, MI 49713 Be part of a team committed to creating lasting vacation...

  • Front Desk Host

    1 month ago

    Sioux Falls, United States Hyatt Place South Full time

    Job DescriptionJob DescriptionFront Desk Hosts make a difference in the experience of our guests every day!Hyatt Place South at Lake Lorraine4935 Lake Shore Blvd, Sioux Falls, SDSummaryThe Hyatt PlaceSouth at Lake Lorraine Sioux Falls is seeking Front Desk Hosts to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be...

  • Front Desk Host

    3 weeks ago

    Sioux Falls, United States Hyatt Place South Full time

    Job DescriptionJob DescriptionFront Desk Hosts make a difference in the experience of our guests every day!Hyatt Place South at Lake Lorraine4935 Lake Shore Blvd, Sioux Falls, SDSummaryThe Hyatt PlaceSouth at Lake Lorraine Sioux Falls is seeking Front Desk Hosts to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be...

  • Hotel Front Desk Associate l Post Falls, ID

    1 month ago

    Post Falls, United States Avenue5 Residential, Inc. Full time

    We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If Hotel, Front Desk Associate, Front Desk, Associate, Fall, Hospitality, Property Management

  • Hotel Front Desk Associate l Post Falls, ID

    2 months ago

    Post Falls, United States Avenue5 Residential Full time

    We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If Hotel, Front Desk Associate, Front Desk, Associate, Fall, Hospitality, Property Management

  • Hotel Front Desk Guest Service Representative

    2 months ago

    Sioux Falls, United States Staybridge Suites Empire Mall Full time

    Job DescriptionJob DescriptionJob descriptionWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for...

  • Hotel Front Desk Guest Service Representative

    3 weeks ago

    Sioux Falls, United States Staybridge Suites Empire Mall Full time

    Job DescriptionJob DescriptionJob descriptionWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for...

  • Front Desk Agent

    2 weeks ago

    Tinton Falls, United States Tinton Falls Lodging Realty LLC Full time

    Description: The DoubleTree Hotel of Tinton Falls is seeking passionate customer service professionals to join our award-winning team as a Full-Time Front Desk Representative. If you thrive in a fast-paced environment and love to brighten someone’s day by providing an outstanding guest experience, we want to hear from you. Highly motivated and exceptional...

  • Front Desk

    2 months ago

    Sioux Falls, United States La Quinta Inn and Suites Full time

    Job DescriptionJob DescriptionWe are hiring for full time front desk! Apply today at LaQuinta!Are you interested in working for a fun, and fast paced hotel, where every day is different? We are looking for a full time front desk and part time night audit associate! Also looking for someone that can be flexible to work different shifts as well. Come join our...