Front Desk Agent

2 weeks ago

Sioux Falls, United States Comfort Inn & Suites Sanford Sports Complex Full time
Job DescriptionJob Description

Elevate your career in hospitality and be part of an extraordinary team at the Comfort Inn & Suites Sanford Sports Complex. We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.

Comfort Inn & Suites Sanford Sports Complex is currently seeking a dedicated and service-oriented Front Desk Agent to join our team at our newly established hotel facility.

Experience/Education:

  • Previous experience in a hotel or related field is highly desirable.
  • High School diploma or equivalent is required.
  • Proficiency in computer usage is essential.
  • Prior customer service experience is preferred.

Physical Requirements:

  • Light lifting - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand throughout entire shift.
  • Available for morning, evening and weekend shifts.

General Requirements:

  • Maintain a consistently warm and friendly demeanor.
  • Possess effective verbal and written communication skills to interact with employees and guests in a professional, attentive, courteous, and service-oriented manner.
  • Actively listen, comprehend, and address concerns raised by management and guests.
  • Demonstrate excellent multitasking and prioritization skills to meet departmental deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
  • Adhere to Company Standards and attendance policies, which may vary based on hotel needs.
  • Maintain a high standard of personal appearance and grooming by wearing the appropriate uniform and nametag.
  • Ensure compliance with hotel regulations and safety protocols to promote a safe and efficient environment.
  • Maximize productivity, identify problem areas, and contribute to the implementation of effective solutions.
  • Display proficiency in problem-solving, including the ability to anticipate, prevent, identify, and resolve issues as needed.
  • Exhibit willingness to undergo cross-training in other hotel-related areas.
  • Fulfill other duties as assigned by management.

Fundamental Requirements:

  • Welcome and greet all guests approaching the Front Desk in accordance with Company and Choice Hotel Standards.
  • Assist in generating all necessary reports related to hotel operations.
  • Investigate and rectify any discrepancies found in daily activity.
  • Demonstrate comprehensive knowledge and proficiency in operating all relevant aspects of the Front Desk computer system.
  • Efficiently complete all tasks and duties listed in the shift checklist within specified timeframes.
  • Gather all essential information when taking room reservations and adhere to company standards while quoting room rates.
  • Provide timely responses to guest inquiries regarding restaurants, transportation, entertainment, and other services.
  • Address guest queries about hotel amenities, facilities, and operating hours promptly.
  • Comply with cash handling and credit policies at all times.
  • Stay informed about rates, packages, and special promotions offered by the hotel.
  • Familiarize oneself with in-house guests and upcoming groups.
  • Recognize closed-out and restricted booking dates.
  • Possess knowledge of common hospitality terminology.
  • Understand and follow emergency procedures, offering assistance as needed.
  • Perform a thorough bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork to close the shift in accordance with hotel standards.

Guest Satisfaction:

  • Respect guests' privacy and follow established Company standards and procedures when entering guest rooms
  • Extend a warm and hospitable welcome to all guests, adhering to company standards.
  • Responsibly and promptly fulfill immediate guest requests.

Safety and Security:

  • Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
  • Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.


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