Current jobs related to Technical Support Engineer II - Chelmsford, Massachusetts - Tokyo Electron
-
Technical Services Engineer-Tier II
3 weeks ago
Chelmsford, Massachusetts, United States Axis Communications AB Full timeAbout the RoleWe are seeking a highly skilled Technical Services Engineer-Tier II to join our team at Axis Communications AB. As a key member of our technical support team, you will be responsible for providing world-class technical support to our partners and end customers.Key ResponsibilitiesProvide technical support via inbound telephone, online helpdesk,...
-
Electrical Engineer II
2 weeks ago
Chelmsford, Massachusetts, United States Teleflex Full timeAbout TeleflexTeleflex is a global leader in the development and manufacture of medical technologies that improve patient outcomes and enhance the quality of life. Our innovative solutions are designed to address the complex needs of healthcare professionals and patients worldwide.Job SummaryWe are seeking an experienced Electrical Engineer II to join our...
-
Application Sales Engineer
3 weeks ago
Chelmsford, Massachusetts, United States Gustavo Preston Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Application Sales Engineer to join our team at Gustavo Preston Company. As a key member of our Aftermarket Sales team, you will play a critical role in driving business growth and delivering exceptional customer service.Key ResponsibilitiesTechnical Sales Support: Provide expert technical support...
-
Technical Escalation Analyst
4 weeks ago
Chelmsford, Massachusetts, United States firstPRO, Inc Full timePosition OverviewThis position plays a crucial role in facilitating the escalation process within the Data Support division for CodeData applications. The Application Escalation Support Specialist is responsible for assisting in the diagnosis and resolution of intricate issues under the mentorship of experienced personnel. This role necessitates close...
-
Aftermarket Technical Sales Engineer
4 weeks ago
Chelmsford, Massachusetts, United States Gustavo Preston Company Full timeJob Type:Full-timePosition Overview:The Aftermarket Technical Sales Engineer plays a crucial role in understanding and addressing the technical needs of clients. This position is vital for the expansion of the Aftermarket Sales division. The engineer will be tasked with assisting customers and the Aftermarket Field Sales team in managing complex sales orders...
-
Technical Sales Engineer
3 weeks ago
Chelmsford, Massachusetts, United States Gustavo Preston Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Field Service and Sales Engineer to join our team at Gustavo Preston Company. As a key member of our Aftermarket Sales team, you will play a critical role in driving business growth and delivering exceptional customer service.Key ResponsibilitiesCollaborate with Sales Teams: Work closely with our...
-
Technical Support Escalation Analyst
4 weeks ago
Chelmsford, Massachusetts, United States firstPRO, Inc Full timefirstPRO, Inc. is currently seeking candidates for the role of Application Support Escalation Specialist. This position is designed for individuals who excel in troubleshooting and resolving intricate challenges related to the company's software applications and products. This is a permanent, direct-hire opportunity that includes benefits and a flexible...
-
Chelmsford, Massachusetts, United States Teksky Full timeJob OverviewPosition SummaryThe Technical Sales Engineer for Aftermarket Solutions plays a crucial role in comprehending customer needs and technical specifications. This position is vital for the expansion of the Aftermarket Sales division. The engineer will be tasked with managing complex sales orders and ensuring customer satisfaction through effective...
-
Technical Sales Engineer
3 weeks ago
Chelmsford, Massachusetts, United States Gustavo Preston Company Full timeAbout the RoleWe are seeking a highly skilled and experienced After Market Field Service Specialist to join our team at Gustavo Preston Company. As a key member of our Aftermarket Sales team, you will play a critical role in supporting our customers and driving business growth.Key ResponsibilitiesCollaborate with Sales Teams: Work closely with our sales...
-
Junior Application Support Engineer
4 weeks ago
Chelmsford, Massachusetts, United States firstPRO, Inc Full timeCompany OverviewfirstPRO, Inc. is seeking a motivated individual for the role of Junior Application Support Engineer. This position is essential in enhancing our Data Support group’s capabilities.Role SummaryThe Junior Application Support Engineer will play a vital role in assisting with the escalation process for CodeData applications. Under the...
-
Military Equipment Test Engineer
4 weeks ago
Chelmsford, Massachusetts, United States Dansources Technical Services Full timeJoin Our TeamPosition: Test Technician - Security Clearance RequiredCompany: Dansources Technical ServicesWe are looking for a proficient Test Technician with a strong background in RF microwave hybrid assemblies. The successful candidate will engage in a fast-paced environment, focusing on the evaluation and troubleshooting of sophisticated military systems...
-
Technical Support Services Manager
3 weeks ago
Chelmsford, Massachusetts, United States ZOLL Resuscitation Full timeJob SummaryThe Senior End User Services Specialist is a key member of the End User Services team in the ZOLL Resuscitation Global IT Technology Services organization. This role is responsible for providing comprehensive end user service support to internal customers, addressing technical issues, and improving the overall user experience.Key...
-
Member Support Center Specialist II
4 weeks ago
Chelmsford, Massachusetts, United States Jeanne D'Arc Full timeJob OverviewPositionMember Service Center Representative IIEmployment TypeFull TimeCompensation$28.35 HourlyAbout Our OrganizationAt Jeanne D'Arc Credit Union, we are seeking a dedicated Member Service Center Representative II to join our team. This role is pivotal in delivering outstanding service to our members and assisting them in making informed...
-
Senior Configuration Specialist
4 weeks ago
Chelmsford, Massachusetts, United States Dansources Technical Services Full timeJob OverviewDansources Technical Services is seeking a Senior Configuration Specialist to enhance our operational capabilities.The Senior Configuration Specialist will engage with leading design professionals in a collaborative environment.This pivotal role will focus on managing product revision control, ensuring that all changes are meticulously tracked to...
-
Stormwater and Utilities Technical Lead
1 week ago
Chelmsford, Massachusetts, United States HNTB Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Lead to join our Stormwater and Utilities team at HNTB. As a key member of our team, you will be responsible for managing assigned projects throughout their full lifecycle, from developing proposal documents to overseeing project delivery.Key ResponsibilitiesDevelop and manage project...
-
Technical Documentation Specialist
3 weeks ago
Chelmsford, Massachusetts, United States PGS Worldwide, LLC Full timeJob DescriptionPGS Worldwide, LLC is seeking a skilled Configuration Management Analyst to support ongoing projects for a leading Aerospace company. This is an initial 12-month contract-to-hire opportunity.Job Summary:The Configuration Management Analyst will have the opportunity to design, develop, and support documentation traceability efforts across our...
-
Configuration Management Specialist
2 days ago
Chelmsford, Massachusetts, United States Dansources Technical Services Full timeJob SummaryWe are seeking a highly skilled Senior Configuration Analyst to join our team at Dansources Technical Services. The ideal candidate will have a passion for tracking changes and ensuring Truth, Trust, and Traceability (T3) in our product development process.Key ResponsibilitiesManage product revision control and ensure compliance with contractual...
-
Stormwater & Utilities Technical Lead
3 days ago
Chelmsford, Massachusetts, United States HNTB Full timeJob SummaryWe are seeking a highly skilled Stormwater & Utilities Technical Lead to join our team at HNTB. As a key member of our engineering group, you will be responsible for managing assigned projects throughout their full lifecycle, including developing project scope and technical sections of proposal and procurement documents.Key Responsibilities:Manage...
-
Senior Water-Wastewater Engineer
2 weeks ago
Chelmsford, Massachusetts, United States AECOM Full timeAbout the RoleWe are seeking a highly skilled Water-Wastewater Engineer to join our team at AECOM. As a key member of our water resources group, you will be responsible for providing technical support on a diverse range of drinking water/wastewater and climate resiliency projects for federal, state, and municipal clients.Key ResponsibilitiesProvide...
-
Senior Water-Wastewater Engineer
1 day ago
Chelmsford, Massachusetts, United States AECOM Full timeAbout the RoleAECOM is seeking a highly skilled Senior Water-Wastewater Engineer to join our team. As a key member of our water resources group, you will be responsible for providing technical support on a diverse range of drinking water/wastewater and climate resiliency projects for federal, state, and municipal clients.Key ResponsibilitiesProvide...
Technical Support Engineer II
3 months ago
Let's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you.
Job DescriptionTechnical Support Engineer II
Position Summary:
Driving success happens daily here. Tokyo Electron employees foster strong partnerships with our customer base. We market and support semiconductor production equipment and provide outstanding service and support tosemiconductor device manufacturers around the world. TEL Electron world-renowned products and technologies support diverse customer needs for the manufacture of increasingly sophisticated semiconductors.
Responsibilities:
(This position is not an IT role and Requires International Travel)
* Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers
Intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures
Responds to emergency service calls as required
Performs installations at customer sites worldwide
Supports Manufacturing and Demo Lab performing final test and other activities as needed
* Provides technical information and assistance regarding new systems or changes/modifications to existing systems
Instructs customer operating technicians on system operation and maintenance
* Perform upgrades and modifications to equipment as needed
Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues
Interface with other groups such as, Software, Hardware, Materials, and Production to provide a factory response to open issues in the field
Coordinates and approves Field Change Notices (FCN), no-charge delivery requests (NCDR) as necessary
* Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory
Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions, or areas for improvement
Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics
Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues
* Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation
Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials
Provides on-site Field Engineer training on current and new product technology
* Provides technical training to customers and TEL service organizations
* Writes and documents procedures to be used by customers and service organizations
* Publishes troubleshooting guides to help in performing corrective actions
* Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements
* Provides Technical presentations as required for customers and the field service team as needed
Minimum Qualifications:
- Bachelor's degree and two years of related experience, or master's degree without experience; or associate degree with 6 years of related experience; or 10 years of experience in lieu of degree with a high school diploma.
- Able to Travel 20-30% internationally.
Preferred Qualifications:
- Experience in field service or product support in the semiconductor industry.
Physical Requirements:
Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places. Mechanical aptitude, manual dexterity and ability to lift/carry objects up to35 pounds is required. May require bending/stooping/crawling/climbing. May require the use of Personal Protection equipment and proper industry safety procedures when working with one or more dangerous element or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc. Occasional overnight travel to TEL factory, training facilities and customer locations may be required.
Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
SubsidiaryTEL Manufacturing and Engineering of America, Inc.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans