Senior Group Sales Manager

2 months ago

Nashville, Tennessee, United States Hutton Hotel Full time
What's in it for you...Insurance enrollment available from DAY 1
Paid time off available from DAY 1
Holiday pay available from DAY 1
401(k) enrollment after 30 days
Hotel and travel discounts at worldwide destinations
Professional development and promotion opportunities
About this job... Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. What you'll be doing... Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management. Direct Sales:Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls.Key Account Management:Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.New Account Development:Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other hotels as applicable.
Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
Yield Management:Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.Account Service and Management:Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
Product Knowledge:Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.Time Management:Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
Represents themselves, the hotel and Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
Displays a neat, clean, and business-like appearance at all times.
OTHER RESPONSIBILITIES All other duties as assigned, requested or deemed necessary by management.Requirements...Experience & Education:2 years minimum in sales, customer service related position or hotel experience preferred.Knowledge/Skills: Requires knowledge of advanced sales techniques. Requires yield management experience.
Requires highly developed customer service skills.
Requires ability hear, speak, read and write English fluently. Requires 12th grade level mathematics, spelling and reading skills.
Requires effective business writing skills.
Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
Understand and follow verbal/written instructions.
Work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions.
Respond to coaching, feedback and training. Strong and effective sales skills.
Physical:8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday
Lift, lower, and maneuver up to 10 pounds occasionally
Manual dexterity and repetitive motions required throughout workday
About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Source: Hospitality Online

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