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HR Shared Services Analyst

4 months ago

Centreville, Virginia, United States Parsons Corporation Full time

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

It's fun to work in a HR Shared Services Team where people truly BELIEVE in collaboration, knowledge sharing, and innovation We're committed to bringing passion and customer focus to the business. Parsons is looking for an amazingly talented HR Shared Services Analyst to join our team In this role you will get to resolve inquiries in the employee lifecycle focused on process improvements and keeping the employee experience at the center of the support provided. We are looking for an energetic early career professional to work alongside an HR team that is internal-customer focused, and places importance on our ability to support, and bring out the best in each other. The ideal candidate welcomes constant change, has professional demeanor, provides first-level HR support, educates employees (customers) on HR programs, services, HR technologies, and self-service tools. This position requires high level of confidentiality, excellent communication, and organizational skills along with the ability to multi-task.

What You'll Be Doing:

  • Provides support to our North America employees by answering general inquiries in a clear, accurate, and timely manner about HR policies, payroll, HR Services, and tools.
  • Handles one to three HR programs, such as onboarding, unemployment, education verifications, audits, offboarding and/or other programs or platforms of support.
  • Applies critical thinking and active listening skills to effectively diagnose callers' needs and to determine key details to document in the case management tool.
  • Utilizes multiple systems to research, troubleshoot and provide issue resolution (e.g., Salesforce Case Management System, phone, email, and chat)
  • Conducts New Hire Orientation.
  • Produces ad hoc reporting.
  • Documents all customer interactions via Salesforce case management system.
  • Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.
  • Understands and meets the HR shared services team established Service Level Objectives (SLOs).
  • Provides back up support to other HR Central team members, as needed.
  • Contributes to keep the knowledge base accurate and consistent for the benefit of customers, peers, and the HR organization.
  • Encourages and trains employees to utilize self-service resources.
  • Attends meetings related to areas of support.
  • Performs other responsibilities associated with this position as may be appropriate.

What Required Skills You'll Bring:

  • Education Level: High School Diploma or equivalent Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred
  • Experience 3+ years of experience in Human Resources (if High School diploma only) 1+ year of related work experience (if candidate has a Bachelor's degree)

What Desired Skills You'll Bring:

  • Working knowledge of fundamental HR principles, practices, and procedures in the State of California preferred.
  • Experience in customer service or call center environment.
  • Strong verbal and written communication skills.
  • Ability to deliver quality, error-free work in a fast-paced, high production environment.
  • Ability to demonstrate and maintain a high level of professionalism.
  • Ability to build effective working relationships.
  • Strong time management, organizational and prioritization skills, as well as the ability to multi-task and track multiple deliverables.
  • Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments
  • Ability to respond to common inquiries or complaints quickly and accurately from employees, as well as ask clarifying questions to ensure understanding.
  • Customer service oriented with demonstrated ability to effectively communicate with team members and employees of all levels.
  • Uses strong inductive and deductive reasoning to solve problems involving several options in situations – analytical skills.
  • Strong personal accountability, resilience, and ability to work under pressure while maintaining a positive attitude.
  • Minimal travel required.

Cooperation/Teamwork:

  • Works well with others.
  • Contributes input to improve outcomes.
  • Asks others for opinions and feedback; provides feedback.

WORKING CONDITIONS

Virtual environment

Sitting, typing, hearing, and speaking for long period

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Corporate team.

We're driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

Salary Range:

$ $32.55

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAYAbout Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit and follow us on Facebook, Twitter, LinkedIn, and YouTube.