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Service Desk Support Specialist

2 months ago

Centreville, Virginia, United States SUCCESS BY DESIGN LLC Full time
Job Summary:

We are seeking a highly skilled Service Desk Analyst II to join our team at SUCCESS BY DESIGN LLC. As a key member of our IT support team, you will be responsible for providing exceptional level 1 support to our customers in a Microsoft Windows-based desktop environment.

Key Responsibilities:

• Provide level 1 phone support and customer service experience
• Perform full lifecycle of Incident management activities in the context of a professional service desk
• Work closely with service desk and NOC staff and supervisors to provide support
• Strong communication skills required

Requirements:

• HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required
• Minimum two years' experience in the field

What We Offer:

• Opportunity to work with a dynamic team in a fast-paced environment
• Competitive salary and benefits package
• Professional development opportunities