Associate Customer Support Engineer
1 month ago
PerkinElmer is a renowned leader in scientific solutions, dedicated to innovating for a healthier world. We are currently seeking an Associate Customer Support Engineer to join our team at Merck (West Point) - Customer Site PA. In this role, you will focus on the installation, repair, maintenance, and validation of multi-vendor equipment at customer sites. You will also be responsible for providing customer familiarization for instrument operation and maintenance, ensuring timely uploads and downloads of required data, and maintaining company assets. Additionally, you will collaborate with various teams across sites, maintain safety procedures, and escalate any issues as needed.
Job Responsibilities:
- Perform installs, repairs, maintenance, and qualifications of equipment
- Travel to support additional customer sites
- Deliver customer familiarization for instrument operation and maintenance
- Maintain accurate documentation and data integrity
- Develop technical and soft skills to enhance customer value proposition
- Complete administrative tasks and training
- Comply with safety procedures and company standards
- Escalate issues in a timely manner
- Perform other duties as required
Critical Skills:
- Technical problem-solving skills and attention to detail
- Strong communication skills, both written and verbal
- Self-motivated with an ability to work under pressure
- Initiative driven with a proactive skill set
- Service-oriented attitude with innovative thinking
- Strong interpersonal skills and customer focus
- Advanced proficiency in MS Office
- Experience with maintenance and repairs on analytical systems
Basic Qualifications:
- Associate degree or equivalent experience
- High School Degree with related experience
Preferred Qualifications:
- Bachelor's degree
- Understanding of compliance environments
- Excellent communication skills
- Knowledge of EHS procedures
- Experience with CMMS databases
- Ability to multitask and prioritize workload
- Experience with analytical equipment
- Knowledge of laboratory safety practices
- Vendor issued certification on relevant equipment
Working Environment:
- Work in a laboratory with personal protective equipment
- Fast-paced job with high demands
- Occasional lifting and moving of equipment
- Specific vision abilities required
- Operate computer and office machinery
- Handle hazardous waste according to regulations
- Risk to lab-based hazards
PerkinElmer is an equal opportunity employer committed to creating a diverse workforce.
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