Customer Care Associate

2 weeks ago

Arvada, Colorado, United States K & G Petroleum Llc Defunct Full time
Job Overview

Location
Store #504

Employment Type
Full-Time/Part-Time

Educational Requirement
High School Diploma

Compensation
$18.00 Hourly

Travel Requirement
No travel required

Shift Availability
Flexible shifts

Job Category
Customer Service

Position Summary

The Client Support Specialist is tasked with maintaining safety and profitability while delivering outstanding customer service. This role is classified as hourly and non-exempt, reporting directly to the Store Manager regarding the upkeep and functionality of the retail establishment. If you thrive in a dynamic, collaborative setting, this position may be a perfect fit for you.

Key Responsibilities:
  • Deliver exceptional and courteous customer service, addressing complaints promptly and tactfully.
  • Employ suggestive selling techniques to enhance sales while fostering strong customer relationships.
  • Accurately process transactions at the cash register, manage cash and various payment methods, and adhere to cash handling protocols to mitigate loss.
  • Operate the POS system and other necessary equipment as specified.
  • Maintain cleanliness and organization of the store environment, including basic upkeep of equipment.
  • Ensure appropriate inventory levels and manage shift closeouts effectively.
  • Work independently with minimal supervision and be available for irregular hours as needed.
  • Report any observed dishonesty by customers, vendors, or staff to management and follow established procedures for vendor check-ins and addressing theft.
  • Participate in all mandatory employee orientation, training sessions, and meetings.

Physical Requirements:
  • Ability to stand and/or walk for the duration of the shift.
  • Capable of lifting and/or carrying up to 60 lbs. from ground to waist level as necessary.
  • Ability to lift and/or carry up to 30 lbs. from ground to overhead for up to 30 minutes during the shift.
  • Ability to exert a force of up to 20 lbs. when pushing or pulling.
  • Ability to bend at the waist with some twisting for up to 1 hour during the shift.
  • Ability to grasp, reach, and manipulate objects with hands; may require climbing a ladder to retrieve materials or place signage for up to 4 hours of the shift.

Working Environment:
  • Majority of duties performed indoors.
  • Occasional exposure to cold temperatures when working in coolers or freezers.
  • May require working in confined spaces and independently.
  • Minimal direction and periodic supervision required.

Equipment and Tools:
  • Utilization of electronic devices such as POS systems, store telephones, and various transaction machines.
  • Use of manual tools including cleaning supplies and carts.
  • Handling of various materials including liquids, plastics, and cleaning agents.

Benefits:
  • Comprehensive medical, dental, and vision insurance, life insurance, and disability coverage available for full-time employees.
  • 401k plan with company contributions.
  • Paid vacation and sick leave.
  • Flexible scheduling options.
  • Opportunities for career advancement.
  • Positions available for both full-time and part-time candidates.

Qualifications:
  • High School diploma or GED preferred.
  • Previous experience in retail sales and customer service is advantageous.
  • Reliable attendance and punctuality are essential.
  • Effective communication skills in English, both oral and written.
  • Basic arithmetic skills required.
  • Ability to work independently as well as collaboratively within a team.

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