Associate Service Desk Administrator

4 weeks ago


Chicago, Illinois, United States Fusion Risk Management Full time

The Role

This is a hybrid role that will require working at our Chicago office three days a week.

As an Associate Service Desk Administrator, you will be responsible on a day-to-day basis for the support of Fusion endpoints and service level support.

This role involves the support of:

  • Scaling endpoint inventory consisting of computers, phones and tablets
  • Cloud-based systems such as: Office 365, Azure AD, SharePoint, Zoom, Teams, Slack, and Salesforce
  • IT Systems used to provide support and management of desktop and mobile devices
  • Logistics and planning for endpoint delivery during onboarding and endpoint lifecycle
  • As part of this role, you will:
  • Be the first responder for the identification and resolution of service desk requests
  • Liaise with escalation-based IT personnel for troubleshooting of issues or outages that exceed understanding or skillset
  • Support global Service Desk operations including non-standard business hours
  • Assist in collection of SOC2 evidence and learn about the process
  • Participate in the creation of user facing documentation and internal documentation
  • Support, Maintain, and Troubleshoot:

o Maintain/Troubleshoot - End user applications such as Adobe Pro/Reader and Microsoft Office Suite.

o Support - Endpoint operating systems: iOS/MacOS and Windows

o Support - Microsoft Active Directory and Azure Active Directory end user objects to include Office Suite

o Support/Troubleshoot - MDM systems and endpoint agent-based communications

o Maintain/Support - Telepresence Software such as Zoom, Webex, and Microsoft Teams

o Troubleshoot – Antivirus Systems

o Troubleshoot - Wired\Wireless Networking

o Troubleshoot - Single Sign-On

Knowledge, Skills, and Abilities

  • Familiarity with IT break-fix and incident response
  • Creative & pragmatic attitude towards problem solving\process improvement
  • Customer service skills when providing IT service
  • Ability to document notes and details while troubleshooting and engage IT escalation points
  • Ability to multi-task and prioritize work in a timely and efficient manner and to be part of an IT Team supporting users in multiple time zones
  • Communicative and informative attitude working in a cross-functional capacity
  • A keen interest in IT and a willingness to learn new systems and technologies and take on new challenges.

Qualifications (Education and Experience)

  • Associate's degree in IT or equivalent experience
  • 0 to 2 years of experience in a role where you supported and maintained enterprise IT Service Desk (see Deploy, Configure, Maintain, Troubleshoot)

Milestones for the First Six Months

In one month, you'll:

  • Learn the internal support processes
  • Learn support and technical ticket resolution

In three months, you'll:

  • Learn the onboarding and offboarding process for new hires
  • Create and manage documentation

In six months, you'll:

  • Complete Information Technology Infrastructure Library (ITIL) certification
  • Be main point of contact for support tickets and on-site duties
  • Complete specified certificates to enhance personal development

Disclaimer

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.



  • Chicago, Illinois, United States Covenant Living Communities Full time

    Job SummaryCovenant Living Communities is seeking a highly organized and detail-oriented Front Desk Associate to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service to residents, staff, and visitors, while maintaining a professional and welcoming atmosphere.Key...


  • Chicago, Illinois, United States The Larko Group Full time

    Receptionist/ Administrative AssistantWe are seeking a highly organized and detail-oriented professional to join our team as a Receptionist/ Administrative Assistant. As a key member of our front desk team, you will be responsible for creating a welcoming atmosphere for our clients and colleagues.Front Desk Responsibilities:Provide a positive first...

  • Front Desk Associate

    11 hours ago


    Chicago, Illinois, United States Marcus Hotels Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marcus Hotels. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.**Key Responsibilities:**Greet and register guests, providing prompt and courteous...


  • Chicago, Illinois, United States Norwood Crossing Full time

    Job SummaryNorwood Crossing is seeking a highly organized and detail-oriented Administrative Support Associate to join our team. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service and administrative support to our facility.Key ResponsibilitiesAnswer incoming calls and direct them to the appropriate personnel or...


  • Chicago, Illinois, United States The Marmon Group LLC Full time

    About the Role:The Marmon Group LLC is seeking a highly skilled and experienced Administrative Services Supervisor to join our team. As a key member of our Office Services team, you will play a critical role in ensuring the smooth operation of our Corporate office facilities.Key Responsibilities:Supervise and coordinate the day-to-day activities of the...


  • Chicago, Illinois, United States Friend Health Full time

    Job OverviewPosition Summary:As a key member of our team, the Clinic Coordinator plays a vital role in managing reception and administrative tasks within an outpatient clinic environment. This position requires a high level of interaction with patients, healthcare providers, and clinic personnel.Key Responsibilities:The Clinic Coordinator is responsible...


  • Chicago, Illinois, United States The Larko Group Full time

    Job SummaryThe Larko Group is seeking a highly skilled and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will provide administrative support to our team, ensuring the smooth operation of our office and the delivery of exceptional client service.Key ResponsibilitiesAdministrative Support: Provide administrative...


  • Chicago, Illinois, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading independent media buying platform that enables global brands and their agencies to advertise to audiences around the world. Our platform is designed to help marketers reach more customers in more places, with more transparency and choice at every stage.Our MissionWe are transforming the way brands and agencies...


  • Chicago, Illinois, United States The Trade Desk Full time

    **Job Summary**We are seeking a highly skilled Senior Account Executive to join our team at The Trade Desk. As a key member of our sales team, you will be responsible for acquiring, building, and cultivating relationships with senior leadership at advertising agencies and brands.**Key Responsibilities**Develop and execute strategic plans to grow existing...


  • Chicago, Illinois, United States The Trade Desk Full time

    **Job Summary**The Trade Desk is seeking a highly skilled Senior Account Executive to join our team. As a Senior Account Executive, you will be responsible for acquiring, building, and cultivating relationships with senior leadership at advertising agencies and brands.**Key Responsibilities**Develop and execute strategic plans to grow existing accounts and...


  • Chicago, Illinois, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading independent media buying platform that helps marketers reach more customers in more places, with more transparency and choice at every stage.Job SummaryWe are seeking a highly experienced and strategic Senior Director to lead our Retail Business Development efforts. As a key member of our team, you will be...

  • Account Manager

    3 days ago


    Chicago, Illinois, United States The Trade Desk Full time

    About the RoleWe are seeking a highly skilled Senior Account Executive to join our team at The Trade Desk. As a key member of our sales team, you will be responsible for acquiring, building, and cultivating relationships with senior leadership at holding company advertising agencies and brands.Key ResponsibilitiesWork collectively with client services and...


  • Chicago, Illinois, United States Qonten Full time

    Job Summary:We are seeking a highly skilled and organized Front Desk Executive to join our team at Qonten. The ideal candidate will have excellent communication skills and be able to manage the flow of information to our executive leadership team.Key Responsibilities:Answer phone calls and redirect them to the appropriate colleaguesManage incoming and...

  • IT Help Desk

    2 months ago


    Chicago, Illinois, United States RKON Full time

    Eager to Join Our Team as a Help Desk Analyst? Join RKON's vibrant environment where dedication and commitment are highly valued. With a history dating back to 1998, our company has a fast-paced culture that adapts to the ever-changing IT industry landscape. Recognized by Crain's Fast Fifty, CRN Fast Growth 150, and Inc. 5000 for our substantial growth, RKON...


  • Chicago, Illinois, United States UHS Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Operator to join our team at UHS. As a Front Desk Operator, you will be the first point of contact for patients, visitors, and staff, providing exceptional customer service and ensuring a smooth and efficient experience.Key ResponsibilitiesProvide courteous and professional greetings...


  • Chicago, Illinois, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading technology company that is changing the way global brands and their agencies advertise to audiences around the world. Our media buying platform helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency.Our CultureWe value...


  • Chicago, Illinois, United States ZS Full time

    Reception and Administrative CoordinatorZS is a professional services firm dedicated to partnering with organizations to enhance product development and deliver exceptional customer value. Our expertise spans various sectors, including healthcare, technology, financial services, and more.Role Overview:We are seeking a motivated and organized administrative...


  • Chicago, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include:Registering guests and handling check-ins and check-outs in a friendly and efficient manner.Providing information and assistance to guests...


  • Chicago, Illinois, United States Norwood Crossing Full time

    Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to provide exceptional administrative support and contribute to a warm and welcoming atmosphere at Norwood Crossing.Key Responsibilities:Respond to incoming calls, direct calls to relevant personnel, and take messages as needed.Provide general information...


  • Chicago, Illinois, United States The Larko Group Full time

    Receptionist/ Administrative AssistantWe are seeking a highly organized and enthusiastic professional to join our team as a Receptionist/ Administrative Assistant. As a key member of our front desk team, you will be responsible for creating a warm and welcoming atmosphere for our clients and colleagues.Front Desk Responsibilities:Provide a positive first...