Patient Services Administrator

2 weeks ago


Chicago, Illinois, United States Friend Health Full time
Job Overview

Position Summary:
As a key member of our team, the Clinic Coordinator plays a vital role in managing reception and administrative tasks within an outpatient clinic environment. This position requires a high level of interaction with patients, healthcare providers, and clinic personnel.

Key Responsibilities:
The Clinic Coordinator is responsible for:

  • Executing front desk operations and maintaining essential office supplies.
  • Understanding various insurance programs and assisting patients with Medicaid applications.
  • Collaborating with all departments to ensure efficient patient registration and care coordination.
  • Collecting patient payments and reconciling daily financial transactions.
  • Accurately entering and verifying patient demographic and insurance details at every interaction.
  • Scheduling and confirming patient appointments while managing follow-ups for missed visits.
  • Providing professional and courteous telephone support to patients and healthcare partners.
  • Ensuring compliance with health regulations and maintaining confidentiality in all patient matters.

Qualifications:
To be successful in this role, candidates should possess:

  • An associate degree or relevant college coursework, with a high school diploma or GED as a minimum requirement.
  • A background of 2-3 years in a customer-facing role, emphasizing exceptional service skills.
  • Experience with Electronic Health Records (EHR) is preferred.
  • Proficiency in typing and general office procedures, including filing and operating office equipment.
  • Strong interpersonal skills to effectively manage diverse public interactions.
  • Ability to handle sensitive information in accordance with health privacy regulations.

This position requires a commitment to ongoing training and professional development.



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