Medical Assistant Lead

2 months ago

Troy, Michigan, United States HarmonyCares Full time
Overview

HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

  • Quarterly Bonuses – up to $5000 per year
  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Day Time Hours (no holidays/weekends)
  • Manageable rosters and visits per day compared to a traditional practice environment
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today

Responsibilities

The Medical Assistant Lead will assist HarmonyCares Primary Care providers and practice leadership in the daily operations of the practice, and is a member of the patient care team, assisting in the delivery, of primary health care in patient homes or residential settings.

Essential Duties and Responsibilties

  • Provides a point of escalation to address patient concerns, patient complaints, and customer issues, both internally and externally
  • Inventories and orders for necessary office and medical supplies
  • Assists practice leadership with company vehicle fleet, including cleaning and proper periodic maintenance schedules
  • Assists practice leadership with regulatory requirements maintenance
  • Supports new team members through onboarding and training processes
  • Identifies areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
  • Collaborates with manager, teammates, and other HarmonyCares leaders to identify and implement changes that optimize the organization
  • Supports and encourages teammates by fostering open communication channels as well as role modeling best practices
  • Attends required meetings and in-services
  • Serves as a member of the MA Governance Committee, and serves as a SME or representative for other departmental projects as directed by practice leadership
  • Prepares daily route and drives physician to scheduled visits
  • Prepares patients for examination and treatment

Qualifications

Required Knowledge, Skills and Experience

  • Active CPR Certification
  • Must maintain a valid driver's license and good driving record
  • High School Diploma/GED
  • Certificate of Completion from an accredited Medical Assistant, Phlebotomy, EMT, related medical education/training program or 1 years of experience serving as a Medical Assistant or Phlebotomist
  • Ability to multi-task while given competing priorities
  • Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
  • Ability to analyze problems and resolve issues in a rapid, direct and complete manner
  • Demonstrates short and long-term persistence in meeting objectives and personal development
  • Ability to adapt to new systems and changes as required and apply guidelines/procedures


Preferred Knowledge, Skills and Experience

  • Certified Medical Assistant
  • Six months of experience in patient care, preferably geriatric care
  • Strong Phlebotomy skills

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

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