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Assistant Service Center Manager

2 months ago

Troy, Michigan, United States Valvoline Inc. Full time
About the Role

We are seeking a highly skilled and experienced Assistant Service Center Manager to join our team at Valvoline Inc. As a key member of our service center management team, you will play a critical role in driving business growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Lead by Example: Demonstrate exceptional leadership skills and set the tone for a positive and productive work environment.
  • Team Development: Mentor, train, and supervise hourly employees to ensure they have the skills and knowledge needed to excel in their roles.
  • Customer Focus: Deliver a world-class customer experience by ensuring that every guest interaction is warm, friendly, and exceeds expectations.
  • Operational Excellence: Assist the Service Center Manager in overseeing daily operations, including inventory management, labor management, and financial performance.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to drive efficiency, productivity, and customer satisfaction.
Requirements
  • Experience: Six months of supervisory experience in a retail environment, preferably in the automotive industry.
  • Knowledge: Familiarity with cash handling, facility, and safety control policies and practices.
  • Physical Demands: Ability to lift up to 50 pounds, stand for extended periods, and climb stairs.
  • Education: High school diploma or equivalent.
  • Language: English fluency in reading, writing, and speaking.
What We Offer
  • Competitive Compensation: $20.25 per hour.
  • Paid Training: Comprehensive on-the-job training program with no prior automotive experience required.
  • Benefits: Medical, prescription drug coverage, dental, vision, and 401(k) retirement savings plans with 100% match up to 5%.
  • Professional Development: Tuition and certification assistance, access to a free online university, and opportunities for career advancement.