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Account Manager, Centralized Operations

4 months ago

Thousand Oaks, California, United States SEI1GLOBAL Full time

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Centralized Operations team. The Centralized Operations team is responsible for servicing existing Hedge Fund clients and assisting with the conversion and implementation of future business. The Account Manager is responsible for all aspects of the relationship including supporting SEI's proprietary workflow system, the portfolio accounting system (Geneva), and supplemental systems/technology. This individual must have excellent verbal and written communication skills and be comfortable explaining processes both over the phone and in face to face meetings with clients. Ideally the candidate would be proficient with Microsoft Excel & Access and be comfortable working/manipulating data. The candidate is also required to have a thorough understanding of processes and procedures of a Hedge Fund's Operations, and be able to discuss our service offering in detail.

What you will do:

  • You will serve as main daily client contact, cultivating and maintaining close relationships with clients through proactive measures and written/verbal communication.
  • You will serve as main daily client contact.
  • You will cultivate and maintain close relationships with clients through proactive measures and written/verbal communication.
  • You will be responsible for coordinating internal SEI resources on behalf of client (COPS, Recon, Accounting, Technology, etc.)
  • You will identify, resolve, and /or escalate critical issues
  • You will serve as representative for each client with the various third party vendors used by the teams.
  • You will be responsible for coordinating all new business setups.
  • You will develop/document processes and controls for enhancements to our Alternative Fund Administration offering.
  • You will manage client and internal expectations for ad hoc requests.
  • You will take a consultative approach with client project requests and recommend best practices, prioritize, scope, and implement when necessary custom specifications.
  • You will work with the team to continually define our service offering and manage client expectations.
  • You must be comfortable working with various file and data formats.
  • We want you to succeed and look for future solutions Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization.
  • You will have the opportunity to partner with a diverse team and grow your career.

What we need from you:

  • BS/BA degree in accounting, finance, business or related field, or the equivalent in education and work experience.
  • Minimum 2 years of related industry/work experience.
  • Strong analytical, problem-solving, organizational, communication and meticulous attention to detail.
  • Intermediate skills in Microsoft Excel.
  • The self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality.
  • Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls.
  • Strong customer service skills as you will be communicating daily with your clients and other service providers.


What we would like from you:

  • A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
  • Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy
  • Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them.
  • Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
  • Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
  • Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information.

SEI's competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a comprehensive care for your physical and mental well-being, strong retirement plan, tuition reimbursement, hybrid working environment, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401k match, tuition reimbursement, commuter benefits, 11 paid holidays/year, 21+ days paid time off/year pro-rated, 15 days paid parental leave, discounted stock purchase plan, and investment options.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.


SEI is an Equal Opportunity Employer and so much more...


After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.


SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.