Senior Manager

Job Number

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

SUMMARY

The Senior Manager, HWS Digital Operations will drive the strategic vision of Narrative Hotel Websites and manage the day-to-day operations. Hotel Websites include 8000+ hotels and 30 brands in the Marriott International portfolio. Core responsibilities of this role include internal and external stakeholder management, scoping projects and defining workflows, identifying and driving operational efficiencies, and mobilizing a team to execute the new build and maintenance requests for Narrative Hotel Websites. This role will support the growth, optimization, and maintenance of the hotel content experience for Narrative Hotel Websites and support the Director in implementing the content strategy vision, developing content guidelines, and overseeing the content management team.

CANDIDATE PROFILE

• Bachelor's degree required in Business, Marketing, Advertising, Communications, Journalism, Public Relations, related discipline, or equivalent experience/certification.
• 5+ years of relevant work experience in digital marketing and/or project management
• Experience with Adobe Experience Manager strongly preferred; Salesforce and Microsoft Office are a plus.

RESPONSIBILITIES

Owning Relationships and Communication

• Works cross-functionally with the HWS Digital team, and across the broader Marriott Digital organization.
• Establishes a close partnership with various enterprise and global teams, including HWS product team, GBAM, and Digital regional teams.
• Manages vendor relationships.
• Escalation point for client issues related to Narrative HWS product.
• Crafts and delivers communication to key stakeholders.
• Offers trainings, office hours, and project updates as appropriate.

Managing Team

• Manages relevant project work and priorities of direct reports, contractors, and vendors as needed.
• Monitors the work of contractors and vendor teams to ensure it is completed on time and meets standards/expectations. Holds vendors accountable; provides actionable recommendations for change should expectations not be met.

Managing Projects and Processes

• Ensures program cost-recoverability. Tracks budget, compiles forecasts, and manages vendor billing.
• Defines and maintains models to support staffing needs (hours and costs) and creates business cases for staffing expansion, distributed authoring opportunities, and other models to maintain growth and expansion of Narrative Hotel Websites.
• Regularly reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott digital strategies, goals, and SLAs.
• Manages special projects or pilots as needed.
• Creates training guidelines and documentation as needed.

System and Tools

• Skilled in AEM.
• Masters Salesforce development concepts and workflows to better optimize client experience and operations workflows.
• Tests and deploys new systems and tools to create efficiencies.

Additional duties as may be assigned.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

California Applicants Only: The salary range for this position is $96,038 to $209,169 annually.

Colorado Applicants Only: The salary range for this position is $96,038 to $190,154 annually.

Hawaii Applicants Only: The salary range for this position is $116,205 to $209,169 annually.

New York Applicants Only: The salary range for this position is $96,038 to $209,169 annually.

Washington, D.C. Applicants Only: The salary range for this position is $105,641 to $190,154 annually.

Washington Applicants Only: The salary range for this position is $96,038 to $209,169 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 5 days after the date of this posting, July 17, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.