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Senior Manager of Implementation Operations

2 months ago

Des Moines, Iowa, United States TIG The Integration Group Full time
Position Overview

We are seeking a Full-Time Senior Manager of Implementation Operations to join our team at TIG, a veteran-owned company specializing in value-added distribution. Our innovative solutions span across the nation, and we pride ourselves on our state-of-the-art warehousing, logistics, and assembly services.

About TIG
TIG is committed to fostering a diverse workplace, offering excellent benefits such as bonuses, paid time off, and a competitive salary. We believe in equal opportunity employment, ensuring that all employees have access to advancement based on their qualifications.

Role Summary
The Senior Manager of Implementation Operations will spearhead the launch initiatives for large-scale warehouses and distribution centers. This pivotal role involves close collaboration with various departments, including Executive Leadership, Business Development, Human Resources, Finance, and IT, as well as external partners, to establish the necessary infrastructure and processes for successful operations.

Key Responsibilities

  • Manage the planning, execution, and successful completion of multiple implementation projects, ensuring adherence to timelines and budgets.
  • Develop and enforce standards through methodologies and best practices to enhance operational efficiency.
  • Engage actively in projects, addressing any challenges that arise during execution.
  • Coordinate with internal teams and external partners to facilitate a smooth transition from acquisition to implementation.
  • Serve as the primary contact for partner-related implementation issues, ensuring effective communication and resolution.
  • Establish a capacity planning process to align resources with project needs.
  • Implement efficient workflows and standardize processes to improve productivity and reduce costs.
  • Ensure compliance with health and safety regulations, promoting a culture of safety awareness.
  • Generate comprehensive reports on key performance indicators (KPIs) to support decision-making and continuous improvement.
  • Foster open communication and collaboration among leadership and team members.
  • Partner with Human Resources to support the hiring process, ensuring alignment with organizational values.
  • Build strong relationships with customers, proactively addressing concerns to enhance satisfaction.
  • As the organization grows, oversee the development of a team of project managers and implementation staff.

Key Attributes

  • Extensive experience in launching large-scale warehouses and distribution centers.
  • Self-motivated and solution-oriented, with a focus on best practices.
  • Detail-oriented with strong analytical and critical thinking skills.
  • Ability to thrive in a fast-paced environment while balancing project speed and completion.
  • Proven collaborator with a track record of building effective teams.
  • Integrity and commitment to the company's mission.
  • Broad IT knowledge, particularly with advanced warehouse management systems.
  • Experience in project management and P&L oversight.

Qualifications

  • Bachelor's degree or a minimum of 10 years in a leadership role managing delivery resources.
  • At least 8 years of experience in implementation and team management.
  • Minimum of 5 years in large-scale warehouse management.
  • PMP or similar certification is preferred.
  • Strong communication and interpersonal skills.
  • Willingness to travel as needed for client engagements.

Disclaimer
The information provided above is intended to outline the general nature and level of work performed by individuals in this position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Benefits:
We offer a comprehensive benefits package, including 401(k), health insurance, dental and vision coverage, life insurance, and paid time off.