Fraud Strategy Manager

1 month ago

Tampa, Florida, United States JPMorganChase Full time

Job Description
Are you ready to make a significant impact in commercial banking? Join JPMC's Commercial Banking (CB) division, where we offer a comprehensive suite of services to meet the diverse financial needs of our clients both domestically and internationally. As the third largest commercial bank in the U.S., we value workforce diversity and believe in seeing and valuing everyone in our community. Our CB Global Services Fraud function designs and delivers strategies to protect the firm and its clients from losses across all products and channels. By fostering an inclusive culture and leveraging diverse perspectives, we drive innovation and success. If you are passionate about fraud prevention, strategic thinking, and making a difference in a dynamic environment, we invite you to join our team.
As a Fraud Strategy Manager for the Commercial Bank Global Services Fraud team, you will be responsible for designing and implementing strategies to protect both the firm and its clients from losses across all products and channels. In this role, you will drive decisions to optimize fraud prevention and enhance client experience, measured against a set of key performance indicators (KPIs). Our Fraud Strategy team also manages internal fraud losses, ensuring robust protection. Given the substantial volume and value of payments our clients handle, your expertise will be crucial in safeguarding against external threats.
Job Responsibilities

  • Manage effective fraud strategies and policies across applications, authorization, and authentication channels.
  • Identify and leverage data to influence and drive better client fraud outcomes across the organization; collaborate and negotiate with stakeholders
  • Review new fraud-fighting technologies and application/engage with industry peers to ensure awareness of the latest attack vectors.
  • Drive proactive client engagement and education strategy.
  • Communicate future threats to stakeholders.
  • Ensure compliance of fraud policies and controls with Governance and Change Control procedures.
  • Maintain an effective governance and controls framework across fraud strategy, analytics, and operations teams.
  • Lead, develop, and mentor team members.
  • Collaborate with Fraud Ops to manage cases, implement strategies, mitigate trends, report to stakeholders, update management, and support projects.
  • Identify fraud risks, develop strategies, make decisions on controls, and evaluate processes to ensure effective fraud detection and operations.

Required Qualifications, Capabilities, and Skills

  • Master's degree in Business, Finance, or related field
  • 5 years or more of relevant work experience
  • Strong leadership skillset, including the ability to lead, develop, and mentor team members effectively
  • Proven strong analytical and communication skills
  • Data visualization skills within Tableau and Alteryx
  • Advanced Microsoft Excel and Powerpoint skills (pivot tables, macros, look-up functions, etc.)
  • Strong proficiency with other Microsoft Applications (PowerPoint, Excel, Access, Visio, Word)
  • Problem-solving, good critical thinking, and decision-making skills

Preferred Qualifications, Capabilities, and Skills

  • Proven ability to multitask with a sense of urgency.
  • Cross organizational collaboration and leadership.
  • Able to adapt quickly to new functional areas and/or concepts, changing and/or competing priorities.
  • Articulate, confident, and capable of communicating and influencing Senior Executives
  • Experience/understanding of Business Process/modeling concepts
  • Self-motivated and driven to achieve targets and deliverables

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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