Associate - Digital Product Management (@ Work Platform)

1 month ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Corporate Solutions team within Global Commercial Products is responsible for developing and leading a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences.

How will you make an impact in this role?

Develop deep understanding of key Global & Large (G&L) client digital needs and feedback through Field, Marketing, other cross-functional teams, and VOC (Voice of Customer) touchpoints, and support the product roadmap developmentSupport go to market efforts for product launches through building deep understanding of product roadmap, engaging relevant stakeholders in a timely manner, and assisting in the creation of collateral; connect the dots across GTM initiatives to make efficient decisions Support the creation of presentation materials (e.g., decks, talking points) that communicate digital transformation roadmap for both external and internal audiences at the senior leadership levelAssist in Voice of Customer efforts through partnering with colleagues to identify and resolve client issues, respond to feedback, and synthesize takeaways for relevant teamsBuild strong, collaborative relationships with key cross-functional partners across AXP's GCS organization (including Marketing, Servicing, and Sales / Account Development among others) to successfully communicate and evangelize product vision Minimum Qualifications1+ years of professional experience in digital product management Passionate about digital products Desire to have fun and work on a fast-paced, high performing team Leads work with an external perspective and keeps up with industry trendsExperience with Product Management in a matrixed, digital organization with a focus on working cross-functionally with stakeholders to communicate and evangelize product vision Global and cultural mindset; experience working with international teams and time zonesIdentifies as a self-starter and has a track record of delivering high-quality work in a structured, methodological manner High degree of accountability, integrity, and conscientiousnessHigh intellectual curiosity, with excellent critical thinking and problem-solving skillsExcellent verbal, written, presentation, and interpersonal communication skills; strong expertise in business writing Keen attention to detailHighly organized, familiarity with project management techniques, frameworks, and toolsA "driver" personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaborationBachelor's degreePreferred QualificationsFamiliarity with GCS digital products a plusExisting relationships within GCS organization and stakeholders a plus Experience in client facing or client support roles a plus Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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