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Associate Client Services Coach

2 months ago

Irvine, California, United States CoreLogic Solutions, LLC Full time
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The Client Services Assistant Coach is responsible for providing administrative support to the Coach during the implementation process of a new client. A Client Services Assistant Coach will possess strong organization skills, ability to multi-task and be detail oriented. The Client Services Assistant Coach role is crucial to a successful implementation by setting up the initial training calls with the client to ensure the excitement and forward momentum are maintained. The Client Services Assistance Coach plays an integral role in ensuring the implementation process stays on track and within deadline goals.

Critical Job Duties:
  • Monitor New Sale Welcome email for typeform completion. Submit initial document(s) and database JIRA tickets. Monitors closely for completion to facilitate an efficient onboarding process.
  • Send database logins to new client for successful company-wide adoption of the DASH platform.
  • Reviews the Coach's calendar and schedules the four (4) initial training sessions with the client.
  • Ongoing audit of client files in SalesForce.
  • Assign all Next Gear University courses after Coach's training sessions with the client.
  • Capture Next Gear University training reports and communicates findings to Coach and customers.
  • Sends all training automated follow-up emails with call recording.
  • Responds to daily Client Services emails.
  • Functions as a Producer on weekly live webinars.
Job Qualifications:
  • Bachelor's Degree in related field preferred
  • At least 2 years of customer service and/or sales experience required.
  • Proven administrative and project management skills
  • Strong communication skills, both written and verbal. Presentation skills are a plus.
  • Experience using Microsoft applications particularly Excel, Word and PowerPoint
  • Strong analytical and problem-solving skills to identify, diagnose, and solve any customer problems.
  • High sense of urgency and follow-through.
  • Keen attention to detail; Type A personality who takes responsibility and completes all assigned tasks in a timely manner
  • Full-time only, working remotely from home; minimal travel
#LI-Remote

Annual Pay Range:
46, ,001 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

CoreLogic benefits information can be found here: Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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