Client Associate

4 days ago


Irvine, California, United States Pacific Premier Full time
Job Title: Client Associate

At Pacific Premier, we are seeking a highly skilled and customer-focused Client Associate to join our team. As a Client Associate, you will play a critical role in providing exceptional customer service to our clients and internal Bank teams.

Key Responsibilities:
  • Provide timely and effective resolution to customer inquiries, questions, and concerns via telephone or email.
  • Make informed decisions on behalf of customers, ensuring quick and efficient resolution.
  • Offer knowledgeable assistance and provide information to customers in a professional and efficient manner.
  • Prioritize work to ensure efficiency and meet defined key performance indicators.
  • Follow up and follow through on all pending customer inquiries, tracking activities in the department's ticketing system.
  • Provide technical assistance, support, training, and troubleshooting for Consumer and Business customers.
  • Coordinate with Bank vendors to resolve customer inquiries and escalate security issues to stop fraud activity.
  • Understand and comply with bank policy, laws, regulations, and the bank's BSA/AM Program.
Requirements:
  • 1+ years of banking and/or customer service experience.
What We Offer:

A competitive salary range of $17.29/hr to $25.94/hr, plus a discretionary bonus and/or business line incentive, and a comprehensive benefits package.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.


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