Associate Client Support Specialist

2 weeks ago


Irvine, California, United States CoreLogic Full time
Job Summary

We are seeking a highly skilled Associate Client Support Analyst to join our team at CoreLogic. As a key member of our support team, you will provide level 2 technical support for our insurance solution clients, ensuring seamless use of our products.

Key Responsibilities
  • Perform quality review of responses to clients
  • Support level 1 client support agents with feedback and training
  • Follow up on escalated tickets with internal departments
  • Maintain and communicate knowledge of products and new releases
  • Document critical support information and standard operating procedures
  • Provide technical support for software, including system queries, reporting, troubleshooting, documenting problems and resolutions, and assessing the impact of issues
Requirements
  • Strong customer service skills to help maintain relationships and build rapport
  • Excellent written and oral communication skills
  • Thoughtful problem-solving capability
  • Adaptability in learning new systems with speed and ability to multi-task
  • Experience performing network troubleshooting
About CoreLogic

CoreLogic is a leading provider of property intelligence, with a mission to make the property industry faster, smarter, and more people-centric. We are committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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