Process Analyst

Found in: beBee jobs US - 3 weeks ago

Rancho Cordova, California, United States Motion Recruitment Full time
Exciting new contract position for a Senior Process Analyst with an established firm that is fully remote, however, will need to report to an office 1-2 times per quarter. Candidate should be located near one of the following office locations Rancho Cordova, CA, Oakland, CA or Alpharetta/ATL Metro offices.

Work within the constructs of the ITIL Framework to help Information Technology teams exceed service levels by means of process execution and governance.

Contract Duration: 12-Months

Required Skills & Experience
  • 3-5 years of experience either managing or supporting applications/platforms/services deployments, infrastructure upgrades and security patching.
  • Expertise in Jira, Jenkins, Git, and deployment automation tools (Chef, Rundeck, and CloudBees Pipeline)
  • Bachelor's degree required
  • Solid understanding of project management methodologies including the ability to identify and resolve issues, manage risks, develop detailed work plans and specifications, and run team meetings
  • Familiarity with software development life cycle (SDLC), both traditional and agile
  • Strategic thinking an understanding of strategic business objectives and the ability to develop a vision and strategy for ISTM and related processes and execute it effectively, in order to drive results toward those objectives
  • Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
  • Management of both Technology and business stakeholders
  • Strategic relationship management including working with both Infrastructure and Development Teams
  • Effective leadership and an ability to drive change
  • Ability to clearly present written information and findings and subsequent remediation plans to all levels of management, in and outside of Technology

    What You Will Be Doing

    Daily Responsibilities
    • Develop, analyze, and manage Application deployment and infrastructure maintenance plans.
    • Identify dependencies, mitigate risks and scheduling conflicts.
    • Supervise progress to implementation plan and design a backout strategy.
    • Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools.
    • Secure applications checkout resources and facilitate checkouts in controlled environments.
    • Monitor/police environment changes and ensure stability and quality.
    • Ensure Compliance with Enterprise Change Management Guidelines, provide guidance to IT Delivery Teams in establishing discipline around Build Delivery and Release process.
    • Plan, communicate and coordinate database refresh activities for controlled environments
    • Create and/or maintain process documentation/workflows, knowledge articles and self-service guidance for applicable IT Services
    • Collect and document business requirements for policy and process improvement, including automation efforts
    • Facilitate process workflow modeling to collaborate on process and policy improvements, automation capabilities and clearly defined end-to-end use cases
    • Conduct maturity assessments against the policy/process activities to highlight areas of improvement or concerns
    • Define, update, deploy and manage standards for multiple processes, to include identification of interdependencies between defined processes desired
    • Establish and support controls and procedures to review, assess and prioritize these requirements for incorporation into tool and process designs.
    • Extract reports and provide a high-level analysis of data for review in alignment with supporting ITSM-defined metrics
    • Review information and trends to ensure the output of processes is achieving the desired results and the corresponding services are meeting agreed upon service levels.
    • Provide key management reporting of and metrics as they pertain to defined goals and objects and their critical success factors.
    • Identify and assess issues and risks and bring inconsistencies and problems to the attention of management
    • Maintain a complete understanding of and adheres to all IT policies and processes
    • Organize Advisory/Review Board and Council meetings, record meeting decisions, report out on meeting minutes and action items; follow through to completion of action items.
    • Manage the communication plans within respective management functions
    • Maintain an up-to-date Master Calendar for respective management functions

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