Sr HR Analyst

Found in: Resume Library US A2 - 3 weeks ago

Rancho Cordova California, United States CommonSpirit Health Full time
Overview:
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

 

Lead and support the overall service delivery related activities for the HR Benefits Administration team. Position will
work collaboratively with COEs and Divisions leading cross-functional teams in all aspects of the benefits administration
processes.
Position will primarily focus on benefits administration, specifically the health and welfare work stream, in the following
areas –implementation, production support, project management, data integrations between systems and vendors,
operational support, leave of absence, compliance, and vendor management.

Responsibilities:
*This is a Remote Opportunity *Pacific Business Hours*

Act as the primary point of contact for CommonSpirit and appropriate vendors for benefits administration activities associated within the designated work stream

Provide production support on data movement between internal systems, outsource vendors, LOA applications and HRIS/Payroll 

Document and analyze production issues with HRIS/ERP related to Benefits Admin 

Escalate issues to the vendor as needed

Escalate and communicate known issues/updates to our internal teams (COE, Technology, HRBA, etc.) 

Work to provide proposed solution to resolve 

Partner with outsource vendor and internal teams to improve and document benefit-related work flows and processes

Use interpersonal skills when working with these groups to allow for collaboration and swift action

Applies continuous improvement process methodology to collect and analyze metrics and improve processes 

Provide excellent customer service to employees at Tier 2 and Tier 3 service levels; handle employee escalations with employees directly, as needed

 

Leads the change management process in support of new organization implementations and business process enhancements; capable of effective planning and prioritization 

Develop test plans and test system changes 

Communicate change to respective teams

Documentation

Gather business/system requirements, work with internal stakeholders and vendors to properly document on new processes or benefit changes.  Effectively communicate system/process requirements to appropriate stakeholders and team members.  Facilitate discussions and recommendations for alternative solutions as appropriate 

Management of escalated issues with internal team and vendors as required

Effectively document system and business process changes for business and technical audiences with clarity, completeness, and specificity

Lead test plan development and scenario identification

Serves as liaison with internal resources in resolving programming issues and also troubleshoots end user issues within the HR and Payroll business support systems

 

Qualifications:
Bachelor degree or equivalent experience

5 years experience with Benefits from a functional or support perspective

Direct benefits administration experience – health and welfare and/or retirement

HR Systems support and testing experience

Project team participation for implementations and enhancements

Experience utilizing advanced functions within Excel for data validation and auditing

Demonstrated experience with supporting business processes within an HR Operations team

Working knowledge of common Benefits and HR concepts, practices and procedures

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