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Director, Product Delivery

2 months ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Director, Product Delivery & Integration – USCDT Cross Platform Delivery

This Technology delivery leadership position is responsible for critical initiative planning and execution in support of US Consumer Services and Digital Technology business strategies within a large-scale Agile environment.

In this role, you will execute highly complex and company-wide, end to end (E2E) technology delivery for American Express. These initiatives are often comprised of multiple products and you will plan, direct and deliver these strategic programs from initiation through implementation. You will partner with multi-functional product teams, business owners, engineering teams and external organizations to interpret objectives into features and solutions, drive delivery processes and execution, remove impediments, manage risk, and promote continuous improvement. You will also be responsible for facilitating program level events such as release planning, inspect and adapt, and scrum of scrums. Your technical acumen, especially regarding system integrations and quality engineering, will be applied to identify solutions, construct informed plans, lead technology risk mitigation, and deliver quality products.

To succeed, you will need to combine delivery excellence practices with practical, flexible approaches resulting in value and efficiency for our business. We are looking for individuals who are passionate about Agile, and can lead culture and attitude shifts at all levels of the organization driving higher quality, faster time to market, and optimized investment performance. This is an outstanding opportunity to join our organization and fundamentally change how technology solutions are delivered. Can you lead teams collaborating on large programs within the context of an Agile evolution?

Responsibilities:

Leads teams and supports product engineering in a scaled agile environment delivering very large business solutions or programsServes as the main point of technology contact from initiative inception to deliveryFor the portfolio supported, works with business leaders and senior-level architects to help shape the strategy for value stream deliveryLeads a methodology driven quality plan in terms of delivery, features and scheduleProactively identifies technical delivery and portfolio level risks and implements mitigations.Establishes and maintains good relationships with product management, architecture, engineering, production operations, and external technology partners ensuring cohesive plans and regular communication of delivery progressOrchestrates release quality engineering through test planning and executionWorks with technology operations to ensure quality and performance of production releasesProficiency building impactful relationships quickly, and ability to communicate at senior leadership levels.Ability to influence without direct authority and thrive in ambiguous situations. Strong bias for action and excellent problem-solving skillsContributes to the investment decision process through innovative ideas, input to sequencing and highlighting other technology delivery considerations.Responsible for people leadership and management Qualifications: Bachelor's Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred8+ years of experience leading enterprise wide large scale, complex projects that involve both Business and Technology partners.SAFe Certified preferred with hands-on delivery experience applying SAFe or iterative development processes, including quality and testing practicesPrevious experience with the integration of third-party vendor SaaS/PaaS solutionsValidated servant-leadership abilityPossess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily This position requires the finalist be based out of the New York Tower (primary) or Phoenix (secondary) in a hybrid or onsite capacity. We are not considering candidates that want to work remotely. We are only considering local candidates as there will be no relocation for this role. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.