Director Service Delivery

2 months ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Description

The Director of IPCW Infrastructure Program Management will be responsible for leading an effort to bring technology resources together from across Infrastructure to define the new IPCW standards.In this role, the Director and a small team will ensure industry best thinking come together with the new datacenter design and AMEX standards to develop infrastructure standards that maximize our opportunity to re-think how we support our applications.

This Director will also ensure $10M in investment spend is allocated to application teams so they're able to uplift legacy technologies prior to the datacenter move.The Director will then track progress against goals and facilitate issue resolution.

The Director of Service Delivery role will:

·Generate a Program Management Office (PMO) to oversee the IPCW infrastructure design

·Develop infrastructure build practices that allow us to build complete racks outside of the datacenter and roll them in complete

Work with industry providers to determine how we source infrastructure for the new datacenterWork with Infrastructure leaders to determine how we best integrate the new IPCW designs into IPC2Allocate over $10M in vestment funding to applications requiring uplift so that we don't move legacy HW into the new datacenterBegin building migration plans that will move all infrastructure from IPC1 to IPCWIdentify and quickly resolve and risks, issues, or other roadblocks to deliveryPartner with the communication team to deliver a broad range of communications, including organizational announcements, business updates, and calls to actionServe as a central point of contact for migration status updates Qualifications 8+ years of program or project management experience5+ years of Technology leadership experienceHas a change mindset; comfortable challenging the normsDemonstrated experience in successfully managing strategic, multi-year initiativesDemonstrated experience in compliance management and mitigating technology riskProven ability to navigate and deliver through ambiguity and competing priorities.Executive level communication and presentation skillsHigh confidence level knowledge of technology, recent tech advancements, understanding of the latest industry trends and their impacts on technology riskSolid analytical, business, and financial acumen Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days). US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

  • Catering Delivery Professional

    3 days ago

    Phoenix, Arizona, United States SeimDei Delivery Full time

    Job OverviewSeimDei Delivery is seeking a reliable and customer-focused Catering Delivery Driver to join our team. As a key member of our delivery team, you will be responsible for transporting food safely from restaurants to customers.Key ResponsibilitiesPick up catering orders on time and transport food safely from restaurant to destination.Set up the food...

  • Catering Delivery Driver

    3 days ago

    Phoenix, Arizona, United States SeimDei Delivery Full time

    Job OverviewSeimDei Delivery is seeking a reliable and customer-focused Catering Delivery Driver to join our team. As a key member of our delivery team, you will be responsible for transporting food safely from restaurants to customers.Key ResponsibilitiesPick up catering orders on time and transport food safely from restaurant to destination.Set up the food...

  • Transitional Services Director

    6 days ago

    Phoenix, Arizona, United States New Freedom Behavioral Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Transitional Services Director to join our team at New Freedom Behavioral Health. As a key member of our leadership team, you will be responsible for overseeing the re-entry aspects of our members and ensuring the delivery of high-quality, member-centered care.Key ResponsibilitiesLeadership and...

  • Director Service Delivery

    2 months ago

    Phoenix, Arizona, United States American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Director of Hotel Services

    5 days ago

    Phoenix, Arizona, United States Marriott Full time

    Job SummaryThe Hotel Operations Director will serve as the strategic business leader of the property's Hotel Operations, overseeing areas such as Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. This role will work closely with direct reports to develop and implement departmental strategies, manage...

  • Executive Director, Therapy Services Manager

    6 days ago

    Phoenix, Arizona, United States RISE LLC Full time

    Job SummaryRise LLC is seeking an experienced Executive Director, Therapy Services to oversee the delivery of high-quality therapy services in the East Valley region. This leadership position requires a strong background in team management, staff development, and program compliance.Key ResponsibilitiesLead a team of therapists in providing therapy services...

  • Project Delivery Director

    5 days ago

    Phoenix, Arizona, United States Crown Castle Full time

    About the RoleCrown Castle is seeking a highly skilled and experienced Senior Project Manager to lead our Tower Project Delivery team. As a key member of our organization, you will be responsible for overseeing the end-to-end delivery of projects, ensuring timely and within-budget completion.Key ResponsibilitiesDevelop and maintain strong relationships with...

  • Automotive Parts Courier

    2 weeks ago

    Phoenix, Arizona, United States Powerforce Delivery Full time

    Job OverviewThis position is classified as a 1099 contract role.Powerforce Delivery has been a reliable provider of logistics services for over two decades. We are eager to recruit individuals who can operate vehicles to transport automotive components along designated routes.The work schedule is Monday through Friday, full-time, commencing at 8 AM.Key...

  • Engineering Services Director

    12 hours ago

    Phoenix, Arizona, United States hdr Full time

    About HDRAt HDR, we are a collective of experts who are passionate about creating a better world. Our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day.Job SummaryWe are seeking a talented...

  • Director, Payroll Services

    2 months ago

    Phoenix, Arizona, United States teamworkonline Full time

    Director, Payroll Services Job Purpose The Director, Payroll Services is responsible for leadership, oversight and facilitation of all payroll operations, payroll tax, organization and league reporting, including: the accurate and timely preparation of wages to all employees; proper coding and transfer of payroll transactions to the general ledger; player...

  • Senior Director of Administrative Services

    3 weeks ago

    Phoenix, Arizona, United States 1406 Epiq Global Business Transformation Solutions, LLC Full time

    It's fun to work at a company where people truly believe in what they are doingJob Description:The Senior Director of Administrative Services is a key strategic leadership position, providing support for Epiq's Global Resource Support Services (GRSS) division. This role involves establishing and executing the company's goals and strategic initiatives. It...

  • Senior Director, Development Services

    1 day ago

    Phoenix, Arizona, United States Govig & Associates Full time

    About the CompanyGovig & Associates is a full-service real estate development company with a regional emphasis and a national reach. We provide a full spectrum of real estate services to our clients and capital partners, including acquisition, disposition, development, and corporate services.About the PositionThe Senior Director, Development Services will...

  • Licensed Clinical Director

    5 days ago

    Phoenix, Arizona, United States Adecco Full time

    Job Summary:As a Clinical Manager with Adecco, you will play a pivotal role in shaping the future of our clinical staff by providing essential training and guidance. Your responsibilities will include:Developing and implementing training programs to enhance clinical competencies and service deliveryCollaborating with the Clinical Director to ensure all...

  • Dental Director

    5 days ago

    Phoenix, Arizona, United States NATIVE HEALTH Full time

    Job SummaryNATIVE HEALTH is seeking a highly skilled and experienced Dental Director to oversee the dental clinical services and supervise the dental staff. The ideal candidate will have a strong background in dental medicine, leadership, and management.Key ResponsibilitiesProvide strategic leadership and direction to the dental team to ensure high-quality...

  • Service Delivery Manager

    6 days ago

    Phoenix, Arizona, United States Schneider Electric Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Operations Manager to join our team at Schneider Electric. As a key member of our service delivery team, you will be responsible for overseeing the field service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesField Service Operations...

  • Director of Dining Services

    3 days ago

    Phoenix, Arizona, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Dining Services to join our team at Compass Group Careers. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our dining account, managing a team of associates, and ensuring that our customers receive exceptional service and...

  • Director of Operations

    4 days ago

    Phoenix, Arizona, United States Arizona Gynecology Consultants Full time

    Company OverviewArizona Gynecology Consultants is a leading healthcare provider specializing in women's health services. Our team of experienced clinicians and surgeons is dedicated to delivering exceptional patient care and promoting excellence in women's health.Job SummaryWe are seeking a highly skilled and experienced Director of Operations to join our...

  • Regional Service Director

    1 week ago

    Phoenix, Arizona, United States MAA Full time

    The Regional Service Director plays a critical role in the success of MAA's Capital Improvement Projects. Reporting to the Maintenance Director, this individual is responsible for coordinating large-scale projects across assigned regions or groups of properties.Key responsibilities include:Collaborating with Community Leaders to ensure effective maintenance...

  • Director of Power Utility Services

    6 days ago

    Phoenix, Arizona, United States Pike Electric Corporation Full time

    About the RoleThe Operations Manager will oversee the daily operations of our power utility services, ensuring efficient and reliable energy distribution. This role involves managing a team of professionals, coordinating with various departments, and implementing business processes to optimize energy delivery.Key ResponsibilitiesManage a team of...

  • Operations Director

    5 days ago

    Phoenix, Arizona, United States PoolCorp Full time

    About the RoleThe Operations Director directs and coordinates activities involved with procuring products for sales and distribution at PoolCorp, a leading business-to-business wholesale distributor of swimming pool and landscape supplies, equipment, and related outdoor living products.Key ResponsibilitiesReviews open sales orders, open purchase orders, open...