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Implementation Manager

3 months ago

Chicago, Illinois, United States FourKites Full time

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites' Global Implementation team has complete ownership driving and delivering our professional services implementation for new and existing customer. While being the customer's primary point of contact, you are responsible for managing all aspects of the implementation process across all teams and resources. This team puts technology, problem solving and project management skills to work in this highly consultative role. The Implementation process is one of the most critical phases in a client's lifecycle.

What you'll be doing:

As an Implementation Manager with FourKites, you will have full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase, while maintaining responsibility for complete execution of the roll-out within the allotted implementation timeframe. You'll own and manage complex implementations, facilitate strategic customer conversations, and collaborate cross-functionally to set up clients for success from Sales to Customer Success. All while achieving strong relationship-building, problem-solving, and technical skills. These skills, along with problem ownership, a proactive approach and professionalism, build and reinforce long term partnerships with FourKites' Global 1000 clients.

  • Lead web-based kick-off meetings and customer trainings
  • Create and maintain project plans for each customer while also maintaining standardized documentation around internal and external processes
  • Create customized training packages to present in both web-based and onsite forums to train and clearly explain the benefits, best practices and functionalities of the FourKites solution
  • Lead weekly status calls with customers, discussing project status, best practices and progress to implementation complete
  • Configure the FourKites platform, to fit the client's needs and requirements
  • Ensure all metrics within the Implementation page in Salesforce are accurate and up to date
  • Track and Manage Implementation Budget

About the team:

FourKites' Global Implementation team has complete ownership of new and existing customer relationships with regard to the management of the implementation of services. While being the customer's primary point of contact, you are responsible for managing all aspects of the implementation process across all teams and resources. This team puts technology, problem solving and project management skills to work in this highly consultative role. The Implementation process is one of the most critical phases in a client's lifecycle.

Our Implementation team is driven, collaborative and solution oriented. They come from a variety of backgrounds, whether it's technology consulting at a Big 4 firm or managing projects at a SaaS startup, we run the gamut They travel about 10-20% of the time, meeting with customers at critical points in the Implementation life cycle, without being a dedicated road warrior. The team is made up of animal lovers, coders, sports fans, world travelers and all-around awesome humans

Who you are:

  • Ability to speak knowledgeably on all integration options available within implementation
  • 4 years of experience in software implementation or project management
  • Bachelor's Degree preferred
  • Excellent ability to multi-task and prioritize workload
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out

Who we are:

FourKites is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world's most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

If you are a California resident, here is our California Applicant Privacy Notice.

Benefits:

  • Medical, Dental & Vision benefits start on first day of employment
  • 20 PTO days, 5 recharge days, 2 volunteer days
  • Technology reimbursement
  • Annual Wellness Stipend
  • Ongoing learning & development opportunities