Artist & Label Relations Representative (Bilingual: English/Spanish)

2 months ago

Los Angeles, California, United States Stem Disintermedia Full time

Stem empowers artists and their teams to thrive while retaining full control over their music careers. Through a comprehensive distribution offering, including artist-development services and data-driven insights, Stem arms artists with the tools & resources needed to flourish creatively & commercially. Widely-known for its intuitive interface, Stem provides a seamless experience, allowing artists to effortlessly track, split, and disperse revenue to multiple recipients in real-time. By working collaboratively with its users on their overall career strategy and financial literacy, Stem's commitment goes beyond distribution. The experienced professionals at Stem work closely with artists, serving as an extension of their team. Leveraging a vast network of artist marketing resources, Stem offers personalized guidance and support with artists and their teams in the driver's seat. Utilizing Stem's bespoke servicing and data-driven approach are artists and labels of every genre and size such as Brent Faiyaz, Soulection, LANY, Three Six Zero, Catch & Release Records, Neon Gold, and many others. Recognizing the innovation and lucidity of this ecosystem, Billboard deemed Stem one of their Top 20 Distributors, Fast Company hailed Stem among its "Most Innovative Companies" in 2021, while BuiltIn named it one of the "Best Places To Work" for the last 5 years.

Our growing Artist & Label Relations team is seeking an Artist & Label Relations Representative. In this role, you will be tasked with managing a portfolio of new and existing artists and labels and ensuring that your clients are consistently receiving the maximum value from our product and services. Providing top customer service to clients at various levels, building valuable relationships, and asking strategic questions is something that comes naturally to you. You are excited to foster meaningful and lasting customer partnerships that keep users engaged, while simultaneously adding new accounts to our book of business.

While this role will require interaction with artists, labels, and managers at various stages in their career and various levels of seniority, the primary responsibilities will be administrative and operations-focused. A successful Artist & Label Relations Representative will set realistic expectations with their clients, deliver on those expectations, and ask the necessary questions to ensure that we are taking the actions required to retain and grow their business.

This role is full-time and fully remote, with occasional in-person get-togethers for which we cover travel / lodging for out-of-town employees. We are prioritizing candidates based in Los Angeles.

Our team:

Stem Disintermedia is led by a driven & collaborative team from diverse backgrounds, including senior professionals from Spotify, UTA, Hired, and Apple Music. Our group of investors and strategic advisors includes former COO of Venmo Michael Vaughan, Carta CEO Henry Ward, Quality Control Music (Cardi B, the Migos and Lil Yachty) co-founder and COO Kevin "Coach K" Lee, and QED Investors partner Frank Rotman. Our employees include musicians, parents, activists, artists, and more. We're united by our shared values, commitment to exceptional partnership, and fierce belief in Stem's mission.

Benefits

  • Competitive compensation package including equity for all full-time employees. We maintain salary brackets for all career tracks to ensure equitable salaries across the company.
  • 100% premiums covered for employee medical, dental, and vision (60% for dependents)
  • Company 401(k) match up to 4%
  • Unlimited paid time off
  • FSA
  • Life insurance
  • Student loan paydown program
  • Excellent parental leave policies

What you'll do:

  • Act as the first point of contact, assist with the day-to-day management of clients/label accounts through Stem's platform and cross-functional processes throughout the organization
  • Foster and manage relationship of key accounts
  • Serve as the Stem platform/digital distribution expert for the client. This includes conducting new user onboarding/product training and sharing best practices to drive adoption and success on the platform. Additionally, perform video product demonstrations and familiarize new and existing clients and/or their representatives with the various functions and features of the platform
  • Troubleshoot day-to-day release needs (metadata, release updates, platform bugs and general questions)
  • Proactively identify customer issues and potential churn, and take preventative action
  • Complete quarterly business reviews in-person to review activity and drive engagement
  • Share constructive client feedback around product and services with key internal stakeholders
  • Identify key commercial opportunities across your roster and galvanize Stem's team accordingly
  • Help independent musicians stay independent, by bringing fintech to music

Our ideal candidate has:

  • Fluentency in Spanish and English
  • At least 1 year of experience in a client facing role
  • Interest in the music distribution space
  • Technical proficiency and ability to learn systems quickly
  • Personable and effective communicator
  • High level of attention to detail and self-starter / solution oriented mindset
  • Flexibility and willingness to work on nights and occasional weekends
  • Comfortable working under pressure
  • Knows how to prioritize tasks and projects
  • Excellent written and verbal communication skills
  • Love for music and interest in the music industry

It's a bonus if you have:

  • General understanding of digital distribution / landscape or experience in the music industry
  • Experience working on high touch accounts or releases
  • Understands DSP style guides
  • Experience working with iTunes Connect, YouTube Creator Studio, Facebook Rights Manager, MediaMatch, Spotify for Artists, and other content management systems. YouTube certification is a plus.

Technologies/Systems/Software we use:

  • Google Applications (Gmail, Forms, Sheets, Docs)
  • Salesforce and other CRMs
  • Notion / Trello / Shortcut
  • Airtable
  • LogRocket
  • Periscope
  • Microsoft Excel

Don't match every skill listed? Almost nobody does Think you're a good fit anyway? Please let us know.

**Stem is an equal opportunity employer, and more than that, actively strives to build and nurture a diverse, inclusive, and equitable team. We celebrate differences and screen for shared values rather than culture fit. We are committed to providing employees with a work environment free of discrimination and harassment.**

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