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Spanish-English Customer Support Specialist

2 months ago

Los Angeles, California, United States Tel-Us Call Center Full time
Job Title: Spanish-English Customer Support Specialist (Part-Time)

About Tel-Us Call Center

Tel-Us Call Center, a woman-owned enterprise, has been a reputable leader in the customer service sector for over forty years. We excel in delivering outstanding support for a diverse array of clients, including healthcare providers, emergency services, legal firms, and more. Our dedication to high-quality service and meticulous attention to detail has garnered us numerous 'Award of Excellence' accolades. Become part of our vibrant team where every interaction matters.

Position Overview

We are a bilingual customer support center operating around the clock, seeking committed individuals to join our team on a part-time basis. If you are proficient in both English and Spanish, self-driven, and thrive in a collaborative setting, this opportunity may be ideal for you. The role offers flexible scheduling with the possibility of transitioning to full-time hours as demand increases.

  • Proficiency in English and Spanish is essential
  • Strong spelling and grammar capabilities
  • Ability to adhere to guidelines and type a minimum of 35 words per minute accurately
  • Tech-savvy with a sharp attention to detail
  • Reliable and customer-focused

Comprehensive training will be provided on our systems and software. You will manage calls, engage with a variety of callers, and gain exposure to different sectors. Adhering to privacy regulations and maintaining a positive demeanor are vital for success in this position. Additionally, you can anticipate competitive benefits, a nurturing team atmosphere, and opportunities for career advancement.

Benefits Include:

  • Paid training sessions
  • Flexible work hours
  • Ongoing skills enhancement
  • Access to multiple insurance plans
  • Complimentary parking and secure office premises
  • Paid time off and retirement savings plan
  • Exclusive discounts on recreational activities
  • Incentive programs and referral bonuses
  • Safe and clean work environment
  • Celebration of holidays and more

NOTE: Initial compensation begins with a training pay rate and may be adjusted based on performance.