Manager-Electric Service
2 months ago
This position is primarily responsible for coordinating work performed on the electric system and response to customer outage. This position oversees a highly skilled troubleshooting personnel at energy management/service centers on a 24 hour, 7-day per week basis. This position also requires frequent off-hour interactions with staff and other stakeholders.
Essential Functions: Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the Electric Service process. Analyzes and recommends resource levels to plan, develop and implement policies and practices. Monitors operating and financial objectives and ensures alignment with organization and corporate goals.Develops trouble staff. Implements programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches and develops staff.Coordinates the restoration efforts in collaboration with Electric Operations' areas in the Operations Organization.Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch. Assists in the planning and implementation of technological enhancements for the Energy Management Centers.Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the Operations and Restoration processes.Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts.Manages the System Emergency Preparedness activities jointly with other Electric Operations managers, including operating, tagging and work practices and standards.Technical Knowledge/Skill/Education/Licenses/Certifications:Technical Knowledge/Skill: Requires a comprehensive understanding of the Company's transmission and distribution network. Education: Requires a Bachelor of Science Degree in Engineering or related discipline or equivalent experience. MS in Engineering or MBA preferred. Experience: Ten (10) to twelve (12) years managing or supervising groups engaged in transmission/distribution or related activities. Demonstrated experience in working and communicating across functional boundaries, developing a union workforce and process management. Compensation and Benefits:
Eversource offers a competitive total rewards program. The annual salary range for this position is $156610 to $174010 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.
Working Conditions: Must be available to work emergency restoration assignment as required.Must be available to travel between MA/CT/NH as necessary.Mental Aspects:Leadership Behaviors/Competencies:Set and Communicate Direction and PrioritiesCascade and translate strategies into action plans.Communicate goals and priorities (company, department, team); ensure line of sightDrive accountability/monitor progressCommunicate, communicate, communicateBuild Trusting RelationshipsRole model honesty and integrity in all communication and actionsBalance "getting results" with concern for individual needsHave honest dialogue with employees; get to know themTrack commitments and follow-upManage and Develop PeopleCreate individual development plans with direct reportsSet realistic performance objectivesGive ongoing, honest feedback; coach for successDifferentiate performance and provide rewards and recognitionFoster Teamwork and Cross-functional CollaborationSurface and address competing goalsEncourage cooperation/remove obstacles between functionsConduct teambuilding/development processesEncourage collaborationGuide team in translating organizational goals into day-to-day workCreate a Diverse, Inclusive WorkforceInvolve employees/seek input in decision making, on continuous improvement ideas and changeDiversify staff, where possible, in hiring/promotionsSeek opportunities to utilize diverse suppliersLead ChangeExhibit a "can-do" attitude to successfully develop and implement changes in strategy, priorities and work processesRespond positively to new demands or circumstancesAct optimistically to influence others to embrace changeFocus on the Customer Ensure that we have processes in place to deliver on our customer promise and provide superior customer serviceBe a role model for the business on delivering superior customer service Please submit a resume with your application. Worker Type:Regular
Number of Openings:
1
EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
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