Technical Account Manager

Job Description

Are you a creative problem-solver who thrives on challenges? Do you enjoy working with customers and helping them create the best environment possible for their end users? If so, you might be the perfect fit for our team as a Senior Technical Account Manager. At Oracle, we're a technology leader transforming how the world does business, and we're looking for passionate, self-motivated individuals to join us in this crucial role.

The Oracle Health Hosting organization within Oracle Health Applications and Infrastructure is a crucial service to our Oracle Health Customers. OHH is a leading edge service provider of Oracle Health products. Your contribution will be vital to our success.

As a Technical Account Manager for OHAI OHH Client Experience, you will:

• Ensure Customer Satisfaction: Accountable for customer alignment of our Oracle Health Hosting service
• Lead Implementation: Oversee the implementation of Oracle Health Hosting products, managing cross-functional teams to ensure successful delivery.
• Plan and Monitor Projects: Direct schedules, monitor budgets, and ensure projects are completed on time and within budget constraints.
• Provide Technical Direction: Assign and supervise systems analysis and program staff, offering technical support and guidance.
• Drive Innovation. Facilitate the implementation of new products, services, and processes, frequently operating at the cutting edge of technology. Recommend significant changes to existing products and processes to drive continuous improvement.
• Ensure Operational Excellence: Develop and manage roadmaps among cross-functional teams, ensuring our products and services meet high operational standards.
• Communicate Effectively: Provide ongoing written and verbal updates to senior leadership, representing the division up to the VP level.

Career Level - IC4

Responsibilities

Job Requirements

• 10+ years of related experience in technical customer account management, or related fields.
• Educational Background: Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent experience.
• Technical Knowledge: Good understanding of Oracle Health products or equivalent.
• Cross-Functional Collaboration: Ability to work with cross-functional teams to establish and maintain roadmaps, setting expectations, and ensuring high standards of operational excellence.
• Strategic Thinking: Demonstrated ability to think broadly and strategically, with superior written communication skills.
• Leadership Skills: Judgement, maturity, negotiation/influence skills, and analytical skills are crucial. Comfort working with large amounts of data is essential.

Responsibilities

• Roadmap Management: Develop and manage roadmaps for cross-functional teams, tracking and reporting project achievements.
• Drive Execution: Ensure on-time, on-scope delivery of user and developer-facing features.
• Customer Experience: Maintain high standards and consistency for the Oracle customer experience.
• Process Improvement: Recommend process improvements and serve as a partner for project-related issues and questions.
• Resource Management: Ensure resource requirements are in place to support projects.
• Status Updates: Provide ongoing release status updates to senior leadership.
• Representation: Represent the division up to the VP level independently and higher with appropriate coaching.
• Issue Resolution: Identify and resolve division-wide issues by collaborating with key collaborators.
• Diplomacy: Act as the chief diplomat for the team, accurately representing status, issues, plans, and roadmap at the division level.
• Relationship Building: Build strong relationships across teams to drive complex, division-wide problems to solutions.

Join us at Oracle Health Applications & Infrastructure to shape the future of healthcare technology with your expertise and innovative spirit. We appreciate your interest and look forward to reviewing your application

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $87,000 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer*

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