Technical Support Analyst

1 month ago

Eden Prairie, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Tech Support Analyst supports the Identity Risk Operations team as part of the Enterprise Information Security (EIS) organization, supporting identity resolution and identity collision risk products. The role requires a technical expert with a focus on operational efficiency, vulnerability management and identity and access management to act as a central point of contact for security process issues and questions. As a senior member of the team, this role will also help mentor and coach other team members on best practices, skills and techniques.

This role includes, but is not limited to, coding, testing, debugging, process creation, tools analysis, documentation, research & development, maintenance, operations, and delivery. This also includes evaluating new tools, new techniques, and strategies; automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • CI/CD: Develop and maintain automated pipelines for software development, providing recommendations for architecture and process improvements
  • Containerization: Work with Docker and container orchestration tools like Kubernetes
  • System Monitoring and troubleshooting: Setup and maintain monitoring and alerting. Monitor system health and resolve issues proactively
  • Security: Implement and maintain security best practices in DevOps processes, proactively identify and resolve security vulnerabilities
  • Collaboration: collaborate and communicate with cross-functional teams for efficient software delivery. Collaborate with Product Owners to ensure alignment with operational SLA's
  • Technology Research: Stay current with emerging technologies and trends in the DevOps field, sharing relevant knowledge and insights with the team to drive innovation and improvement
  • Review logs, network traffic, and endpoint data to identify and report possible security issues
  • Participate in knowledge sharing with other team members and industry collaboration organizations to advance the security monitoring program
  • Ensure that Service Level Agreements are defined, tracked and met by the team
  • Drive execution of daily, weekly, and monthly metrics for statistical threats, KPI's, and KRI's
  • Contribute to and maintain Standard Operating Procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years of professional IT experience (system administration, software development, or a combination), with steadily increasing responsibilities
  • 2+ years of experience as a Site Reliability Engineer or equivalent position
  • 2+ years of experience working with AWS, Linux/Unix, Java, and CI/CD tools (e.g., Jenkins, Artifactory)
  • 2+ years of experience working with data streaming (e.g., Kafka) and data analysis (e.g., Splunk) tools

Preferred Qualifications:

  • Experience with Agile & CI/CD methodologies and enabling automation within development teams
  • Experience working with PostgreSQL and/or MySQL databases
  • Information security experience, especially if focused on IAM security
  • Practical incident response engagement and/or management
  • ML/AI and data analytics, or ML/AI toolset & techniques experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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