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National Account Coordinator

4 months ago

Richmond, Virginia, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

National Account Coordinator

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Richmond, VA currently has an opportunity for a National Account Coordinator. The National Account Coordinator will develop and maintain existing and new client relationships through an exceptional customer focused attitude either directly or through coordination with Account Managers and Senior Account Managers when applicable. The coordinator is the primary liaison between Abbott eScreen and its client base. Ensuring that all daily tasks coming from internal and external customers are handled in a timely and accurate manner is a critical part of the role, while also being available to lead and facilitate special projects based on client needs. The National Account Coordinator must adhere to deadlines, be willing to learn new tasks, be able to successfully interact with partners and clients, and balance multiple projects.

What You'll Work On

  • Address client needs as they occur, while demonstrating a strong sense of customer service.
  • Train clients on system offerings, new product releases and reporting packages.
  • Monitor program operations, billing and reporting to confirm alignment with customer expectations.
  • Work proactively to identify opportunities for Abbott to better assist clients in their successes.
  • Identify and implement strategies that achieve organizational goals.
  • Train/update clients on new technology, product offerings and pricing of those products.
  • Provide solutions to clients/partners that promote growth and stability.
  • Meet and maintain productivity, quality and attendance performance metrics.
  • Assist National Accounts as needed with coverage, as related to staffing needs and workloads.
  • Assist with special projects as needed and assigned.

Required Qualifications

  • Four-year degree from accredited college or university or relevant work experience

Preferred Qualifications

  • Experience with corporate culture along with an excellent customer service mentality
  • Proficiency in Excel, Word, PowerPoint, and Outlook (essential)
  • Exceptional time management skills and ability to self-motivate

Apply Now

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews.

The base pay for this position is $22.15 – $44.25 per hour. In specific locations, the pay range may vary from the range posted.