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Ticket Systems Coordinator
1 month ago
Job Title: Ticket Systems Coordinator at Miami Marlins
The Miami Marlins are looking for enthusiastic, trainable, and courteous individuals who are dedicated to assisting others. The role of a Ticket Systems Coordinator is essential to ensuring a seamless experience for attendees during Marlins' game days.
Main Responsibilities:
- Support ticket systems for baseball games, concerts, and diverse non-baseball events.
- Assist in the renewal process for season tickets, managing inventory, and distributing various season ticket plans.
- Help build single-game ticket options, such as online promotions, group packages, and offerings from third-party vendors.
- Aid in processing sales orders efficiently.
- Collaborate closely with all departments within the Marlins organization, including ticket sales, marketing, and guest services, to oversee ticketing and access control operations.
- Manage all events on the ProVenue ticketing system diligently.
- Stay informed about the latest ticketing trends and technologies in the league and industry.
- Tackle any access control issues effectively.
- Demonstrate a strong ability to work within a team and effectively prioritize tasks and communicate.
Game Day and Event Responsibilities:
- Play a pivotal role in pre and postgame events at loanDepot Park.
- Handle escalated customer service challenges and complaints, making decisions and escalating matters when necessary.
- Collaborate with ballpark operations and guest services personnel to ensure exceptional customer experiences.
Qualifications & Skills Required:
- Excellent organizational, time-management, communication, and problem-solving skills.
- Capable of thriving in a fast-paced environment, managing multiple projects concurrently, and meeting deadlines.
- Seeking individuals who are receptive to feedback, adaptable, and maintain a positive outlook.
- Proficiency in computer skills, including Microsoft Office; experience with the MLB Ballpark app and Pro-venue is advantageous.
- Flexible availability for work hours (including holidays, evenings, and weekends) due to the requirement to attend all events at loanDepot Park, both baseball and non-baseball related.
- Comfortable with conducting face-to-face sales presentations and delivering exceptional customer service.
- Bilingual in English and Spanish is a must.
The Miami Marlins are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
