Help Desk Support Tech

4 weeks ago


Des Moines, Iowa, United States Farm Bureau Financial Services Full time

Join Our Team as a Help Desk Support Technician

Are you experienced in providing professional and technical support to customers? Can you effectively handle first and second line support for staff while ensuring a seamless customer experience? If so, this role of Help Desk Support Technician at Iowa Farm Bureau Federation might be the perfect fit for you.

The Iowa Farm Bureau Federation is seeking a skilled Help Desk specialist to provide primary and secondary technical support to all users through various channels such as telephone, email, and in-person interactions.

Key Responsibilities:

  • Address customer service requests promptly and courteously, following department policies.
  • Diagnose and resolve computer-related issues for home office and County users, escalating complex problems to senior support.
  • Conduct training sessions to enhance end user competency.
  • Install and ensure proper functioning of software, including quality assurance testing for new applications.
  • Provide software support and assist in evaluating new technologies.
  • Log and track phone calls using the problem tracking system, ensuring timely communication with users.
  • Collaborate with department staff on technical issues and assist in day-to-day activities.
  • Participate in technical training and follow change management methodologies.
  • Maintain rental inventory, provide technical support for audio/video equipment, and more.

Requirements to Join:

  • Associate degree in Microsoft technology or equivalent with at least two years of Helpdesk support experience.
  • Strong technical skills with PCs, printers, network environments, and software packages.
  • Excellent communication and problem-solving skills, along with adaptability to change.
  • Detail-oriented with the ability to meet deadlines and strong English language proficiency.

Benefits:

  • Health, vision, and dental insurance.
  • 401k with matching, pension plan, and student loan repayment assistance.
  • Life and disability insurance options, PTO, paid holidays, and volunteer time off.
  • Onsite gym with fitness classes and programs.

Work Authorization: Candidates must be currently authorized to work in the US on a full-time, permanent basis. Immigration sponsorship is not available for this role.

* Position will be filled based on qualifications.



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