Desktop Support Specialist
4 days ago
We are seeking a highly skilled Desktop Support Specialist to join our IT Help Desk team at Parintec. As a key member of our technical support team, you will provide top-notch support to our staff and leadership, ensuring seamless technical operations and minimizing downtime.
Key Responsibilities- Provide desktop/laptop/thin client support, both on-site and remotely, to ensure efficient technical assistance.
- Install, patch, and troubleshoot Windows 7/10, as well as Microsoft 2019 and Office 365 products, to maintain optimal system performance.
- Configure and troubleshoot Windows networking (TCP/IP) to ensure secure and reliable connectivity.
- Evaluate and escalate technical issues to next-level support or management as necessary.
- Support the installation and troubleshooting of various software applications, including in-house developed and third-party solutions.
- Collaborate with the team to resolve desktop and network printer issues, ensuring minimal disruption to our operations.
- Provide technical support for Google Workspace products and Apple devices (iPad, iPhone).
- Develop and maintain a thorough understanding of Microsoft Active Directory (client-side) to ensure effective support.
- Implement hard drive encryption, preferably using Bitlocker and McAfee, to safeguard our data.
- 4+ years of experience in PC support (desktop/laptop/thin client).
- 4+ years of experience with Windows 7/10 installation, patching, and troubleshooting.
- 4+ years of experience troubleshooting Microsoft products and Windows networking (TCP/IP) configuration.
- 4+ years of experience escalating technical issues to next-level support/management.
- 4+ years of experience providing technical support with remote tools.
- 4+ years of experience installing and troubleshooting various software applications.
- Experience with Microsoft Office 365 products and Apple device support (iPad, iPhone).
- Thorough understanding of Microsoft Active Directory (client-side) and hard drive encryption.
- 4-year degree or equivalent technical study.
- Industry certifications (A+, Network+, MCP, etc.).
The ideal candidate will possess strong communication skills, enabling effective collaboration with IT staff and non-technical users to ensure timely execution of tasks.
Language Code: en-US
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