Director, Patient Care Services

1 month ago

Chicago, Illinois, United States University of Illinois Hospital & Clinics (UI Health) Full time

Director, Patient Care Services

The University of Illinois Hospital & Clinics (UI Health) is seeking a Director, Patient Care Services Emergency Department. The Director, Patient Care Services is responsible for the day-to-day operation of nursing unit(s). Oversees comprehensive health care as determined by the scope of practice guidelines and specialty. Manages the nursing practice, including the delivery of patient care, technical services, quality, safety, planning, organizing, staffing, and clerical practices.

Essential Responsibilities:

  • Provide coordination of care and services through the management team of nurses, technicians, professionals and clerical staff. Manage from pre-admission through discharge including monitoring patient care, addressing patient and family needs, resolving obstacles and problems, planning for patient discharge.
  • Develop a therapeutic relationship with patients, family members, visitors and colleagues.
  • Interpret and direct the implementation of nursing philosophy and objectives, departmental policies and procedures, and apply recognized standards of nursing care and practice.
  • Plan, select and devise nursing operations, work methods, procedures, work flow and standards for quality and quantity of work, including staffing standards.
  • Establish, implement and evaluate quality of care. Plan and develop patient safety innovations and practice improvement.
  • Integrate shared leadership and foster collaboration across multi-disciplinary disciplines to arrive at decisions affecting the unit.
  • Assign, direct and review the work of subordinate supervisors/other nursing personnel. Prepare formal answers to, and recommend the adjustment of, grievances and disciplinary matters.
  • Prepare budget for assigned area or program and is responsible for adherence to approved budget.
  • Monitor and evaluate operations for compliance with licensure, accreditation and regulatory standards.
  • Determine personnel, material, equipment, and facilities needed to accomplish program goals.
  • Plan, assign and review work of staff to ensure that group objectives are met. Hires, trains, develops and manages staff to ensure that a qualified staff exists to meet group objectives.
  • Provide care coordination utilizing evidence based practice.
  • Maintain and monitor different unit accreditation.
  • Perform other related duties and participate in special projects as assigned.

Requirements include:

  • Illinois Registered Nursing license required.
  • Bachelor's and/or Masters of Science Degree in Nursing required.
  • Master's degree preferred.
  • A minimum of five (5) years clinical nursing experience with progressive responsibility is required.
  • Three (3) years management experience is preferred.
  • Strong communication, customer service and decision-making skills is required. Knowledge of budgetary processes and financial principles; knowledge of labor laws, standards of care, and regulatory standards required.

Salary & Benefits:

UI Health offers competitive benefit packages, including: vacation days, paid holidays, Floating Holidays, State University Retirement System, tuition waiver, tuition discount for dependents, and excellent medical, dental, and vision packages.

To Apply:

For fullest consideration, please submit a complete application and supplemental resume by November 2, 2020.

The University of Illinois at Chicago is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit

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